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Color Set
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66,689 Verificado Comentarios de clientes |
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PrettyThe color was perfect, matched my hair color and looked to cover up grays however it seemed to wash out or fade easily. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not sure about the productI use the product three times and I noticed my hair started thinning around the crown of my face. I’m sure it’s a good product as it’s had great reviews, but it’s not for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSherry - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
HaarfarbeDie Haarfarbe war eine große Enttäuschung, Sie entsprach null meinen Ansprüchen, Nach der 1. Haarwäsche war nix mehr von den Rotpigmenten vorhanden und mein Ansatz sieht furchtbar aus , hellbraun und keine Grauabdeckung. Ich bin echt frustriert, Frau Kiesewetter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannelore K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
⭐☆☆☆☆ Disappointed – Not the Shade I Ordered⭐☆☆☆☆ Disappointed – Not the Shade I Ordered I ordered medium brown expecting a natural, mid-tone brunette shade. Unfortunately, what I received was extremely dark brown — my hair now looks almost black. I was aiming for a soft, medium brunette look, but this is way too dark and doesn’t match the description or image. If you’re looking for a true medium brown, I’d recommend going at least one or two shades lighter than what you think you need. Very disappointed with how far off the color turned out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrem - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Unfortunately not what I asked forI’m a bit disappointed in this set as I asked for a dark strawberry blonde and uploaded photos for reference but I’ve used the set and it’s just a dark blonde, it’s left me with a really flat dark blonde with no warmth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sophie! We are sorry to hear your color didn't turn out as expected. Please check your emails, we got back to you to help you. |
Easy to follow instructions… didn’t workI was really excited about this, but I followed the directions exactly and nothing happened. The roots didn’t take. My hair is light naturally and takes color really well so I was very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Mari, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MécontentementJe viens tout juste de recevoir la commande du mois d’avril ! D’ailleurs tellement ça a tardé j’ai complètement oublié la commande jusqu’à ce que je la reçois aujourd’hui. La couleur ne correspond absolument pas à ce que j’avais demandé et cela depuis la dernière commande chatin cendré Merci d’annuler mon abonnement. Bonne continuation Chahinez 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChahinez B. - Merci pour votre commentaire. Nous sommes désolés pour l'attente de votre commande et que votre coloration vous a déçue. Nous allons revenir vers vous par email afin de vous aider et proposer une solution. Nos coloristes seront ravis d'ajuster votre coloration selon vos besoins. Veuillez vérifier vos emails pour plus d'informations. |
Way too darkI requested color change back to original color that cam eout bright coppery color that I loved and I got a dark brown with barely a hint a red I will be canceling this subscription as this is my third try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jennifer, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair is pink not copper..Don’t know why my hair is pink but I chose a copper colour.. not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Blau schwarzDie Farbe habe ich mir anders vorgestellt. Mein grauer Ansatz ist jetzt leicht hellblau, voll hässlich 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarion M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |