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Color Set
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66,637 Verificado Comentarios de clientes |
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Do not orderI made an order months ago and cancelled my subscription as this was not right for me. I have since been billed and changed for a cancelled subscription!! I am also told I will need to pay a return fee when I haven’t even received the item yet. Bad customer service and unauthorised payments taken! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Becca! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Sent old Process:(Hi-the last order I just used and got was a two step process and not a good fit for me. Can we please go back to the lighter one step process? I’m going to have to fix this somehow bc my ends ended up orange and getting the second color through was difficult. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hate itreally can’t stand this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLoretta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cheveux blancsMes cheveux blancs ne sont plus recouverts 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaetitia V. - Merci pour votre commentaire. Nous sommes désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes. À très vite ! |
Not accurateThe color I got was not accurate to what I had requested (medium copper mahogany). Unfortunately it came out pretty dark and mahogany - no copper tones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not covers my greys well.Did not covers my greys well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jennifer! I'm sorry to hear the color didn't cover your greys. Please check your emails, we got back to you to help you. |
Didn’t cover grayDidn’t cover my gray and a dull color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover the white hairI expected more coverage. Next day after applying the color, all white hair was showing . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaene - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ImpossibleDe résilier l'abonnement.....à cette demande il n'y a aucune réponse du 'salon' et ils continuent de livrer ! La seule solution proposée est un report. Je signale à ma banque de ne plus payer quoi que ce soit à cette entreprise 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonjour Ana! Nous sommes désolés que vous annuliez vos envois automatiques. Veuillez vérifier vos e-mails, nous venons de vous répondre. |
Did not cover the white hair!The color set did not cover my white hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIrina - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |