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Custom Color Set
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66,637 Verified Client Reviews |
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Caused hair to fall from root; 50% hairlossI gave this product 2 stars because the color has been on point each time and the stylists are very responsive. But coloring it every 5 weeks has caused me to lose half of my hair thickness. Before COVID I had really thick healthy hair, now it’s falling out in large clumps after I dye it and continues to fall out for several weeks following. I am 25, with dark brown hair and have white hair showing around my part, and face. I’m at a loss ... I want to conceal my whites but the significant hair-loss has scared me. This is my last dye for 6 months ... converting to brown powder root spray .... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color did not match the paper version formula at all.I keep trying but this time based on the color wheel formulation I thought we had found the one. Nope. Roots at dark brown were lighter than that then I did get fee inches of dark brown blending to a orange color. It was suppose to be copper but the dark brown did not look like it was a natural fade to the ends color. This just isn't working so far. Sorry to say if you want a plain color all thru hair then you're in luck. But if looking for that multi dimensional shiny hair. Good luck. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
your company send me black hair coloringI have order mahogany red ,and that was not the hair color and no highlight, iam very disapointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not liking the colorNot liking the color outcome. Looks blah and not covering the grays well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I had wantedI wanted a blond. The color turned out a very dark blond almost a light brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No ChangeMy hair color did not change. I followed the instructions and my hair color is still black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't like colorThe color came out an odd shade of dark blond. More like dirty dishwater blond. I have a lot of white hair especially around my face.It didn;t cover the white very well' 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not much different from drugstore box dyePros: Delivered to my door quickly Plenty of product Easy to follow directions Cons: I HATE the color!! I did my best to select the proper color. I made sure to include in my email with the colorist that I didn’t want ANY red tones in my hair but unfortunately that’s exactly what happened. My hair looks terrible. I’m so disappointed with the color. This is the same result I get when buying $6.00 box dye. I was hopeful that by taking the quiz I would have better luck selecting a brown color with NO red tones. No such luck... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHayley- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process. |
Not covering the grey roots very wellThis is the 2nd month where my grey coverage has not been good enough. I thought I may have made a mistake the 1st time, but this time I made sure my roots around my face had color - double checked. I still have spots of grey patches. When it is around your face, it is not ok. It is so noticeable! I love the color, but not so much that I want to live with grey spots... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Im not at all satisfiedI'm sorry but I'm nit happy eith this product. I didn't get enough coverage over gray. So I want to cancel my subscription. Thank You Belkys Nardo 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBelkys- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |