|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Not at all what was requested and sentI recently went to a salon and paid $200 +to remove black from my hair. Wanting to even out the color and after all the questions light brown is what was sent. Well I am pretty much back to black, came out extremely dark. So disappointed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not ImpressedThe color was much lighter than portrayed on the site. Also, I followed the instructions exactly, and have a lot of experience with coloring my own hair, and even still, my grey did not cover. I even left it on a bit longer for good measure. Now I have to buy the drug store stuff to touch up my touch up. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It faded at the root part after 2 washesThis is the second time I’m having the same issue. I loved the first one, but the last 2 times it faded so fast... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Grey coverage and lastingI was really hoping to get better better quality from this service after reading a lot of positive reviews. I also didn’t write this until after the third time dyeing my hair. I have about 20% grey. Just some at the roots. I also have pretty dark hair. So I needed something that could cover my hair but also look natural on darker hair. I didn’t find that here. The coverage didn’t last, neither did the color. There wasn’t any shine after the second time I washed it. A lot of the reviews say how nice it feels after dyeing your hair, and it does! But as soon as you wash it that feeling fades fast. No, I did not order the semi permanent. This was the permanent dye. Just not happy and definitely canceling my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnnMarie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
MUCH darker than sample photos, no grey coverageColor sent to me was called dark blonde. Hair is dark brown (slightly lighter than black items if I lay my hair across to compare). I wanted to go closer to my medium brown natural color, but I was surprised by a “blonde” being so close to black. Would make it almost impossible to select a different color to try when the actual results are so extremely different from color shown online. Also provided almost no grey coverage, which is the main reason for coloring my hair. Disappointing. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Strong odorWhen I rinsed my hair with the remaining color the odor was so strong that my eyes and nose burned. Color was fine. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TOO TOO TOO DARK..IT CHANGED MY ACTUAL COLOR...IT CAME OUT BLACKIT CAME OUT TOO DARK 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDanilsa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Red when I specifically asked for it to not be red!I asked for color that was NOT red. I ended up with red roots. Ugh! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMonica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not happy with productThis is the second time that I use this product and I am not happy. The color is not what I expected it was much darker then what I asked for. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsReyna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
so dark. I will not be buying this againThis did not come out as light brown but almost black with a red tint, my least favorite color is not on my head. It does not look natural, my hair looks bad and I am going to have to go get it professionally fixed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |