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Custom Color Set
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66,866 Verified Client Reviews |
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Not as expectedColour was way too dark, but left my hair extremely shiny. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Almost GreatThe texture of my hair was great after using this product. The only problem is that after two tries you have not been able to produce a color that is close to what is desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeraldine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Never receivedI never received it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
not for meMy grays didn't even color correctly. They look orange. The rest of my hair practically looks the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
UnhappyThis colour has already started to show at my roots and lighten in the most random of places. Initially it had the best results but no idea what has happened and honestly I'm really annoyed as it's been less then a month. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIshpal G. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Crunchy, BLACK hair.I ordered “medium ash brown” for my medium brown hair with coppery/gold tones. I was looking to neutralize the copper and mellow out my tone. I followed the directions to a T and my hair came out BLACK. I am so disappointed. How do I even fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAliesha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Works but a bit darker than I thoughtTried for the first time today and the grey coverage is about 80% effective which I suppose, is not bad compared so some other products I’ve tried. However my hair feels a bit coarse and dry after the dye job. Not sure this products is better than good quality box dye from the pharmacy. However one good feature is that it doesn’t stain the skin very much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDevi - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color didn’t holdThe color was a little too light and didn’t hold. I could see the separation between my grey and the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
TERRIBLE!Will never order again! Little black pieces was in my scalp & hair for weeks, & shed onto my pillow case & clothing, for weeks, until I was able to wash it all out. Will never buy again. Didn't cover grays either! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Way to darkRidiculous dark on me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnabel F. - Thank you for your feedback ! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |