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Custom Color Set
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66,818 Verified Client Reviews |
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Faded fastCancelling my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
2nd bad color set receivedThe first few orders I received were wonderful but the last three were off. There was a double set I received sometime back and the 2nd set didn't have any color of brown in that set. I figured it was a mistake, it happens. This last set was very bad like it was an old or a bad batch. I mixed the color & developer together as usual, waited 30min, and when I went back to the bottle it had explored all over my sink and floor. I'm discontinuing from ordering from you. This was the 2nd time the color didn't cover my gray strands. The cost is reasonable but too expensive if each set I receive I have to hope it will be a good set once I receive it. Thanks for the right ones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElise - We’re so sorry to hear that you were disappointed by your two most recent orders with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grayIt did not cover any of the grays after the application. I will never purchase this product again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSruthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
At first Yay, then....At first the color was beautiful and vibrant! I was amazed and in love with my new color. Wash after wash though red dye continued to wash out my hair (No I do not wash everyday) Now My hair has brown roots (normal), red (the dye), and the bleached blonde (middle to end of my hair). I expected so much more from this hair color and totally disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshely - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
CancelNot happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waste of MoneyDo not buy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShyera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BrassyI had originally sent my hairstylist formula to get an exact match to what he was doing. The color came out very brassy and not like I had it originally. This second time around the formula was adjusted but it still is very brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Love the color but washed out a little fast.I really like the color but the grey sorted coming back after 2 shampoos this time (my third time) I am not sure what was different I was a little disappointed this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoreeen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No gray coverageNot happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
IF U HAVE LONG HAIR DONT BUY!!I have LONG HAIR and I told them I NEEDED more than one bottle but just received one bottle!! I still haven't been able to use this hair dye, so it was such a WASTE of my time! Even when they asked me to send them a picture. I`II change my review if their are different options! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngelica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |