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Custom Color Set
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66,818 Verified Client Reviews |
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Still trying to acheive better grey coveragePerhaps by lighting the colour to show less white strips on the root line. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverage is badThe color smelled worse than what I was using before and my hair did not feel good after coloring like it does with the professional color I was using, but I still kept an open mind. The color turned out quite pretty, but I was unimpressed with the gray coverage right after coloring. But about a week after I colored my hair, all the gray seemed to show back up. And yes, I followed the instructions to the letter and I am not a hair color novice by any means. The customer service is great, and they gave me a free color, but I will not be wasting my time in the future with this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
It just does not cover the greysI am disappointed as I hoped it would cover the greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
After 10 days hairs near root looks much lighterafter 10 days color faded near roots and in sun light it looks two different color-near root its light brown and tip darkest brown. I already have volume issue, with that lighter brown near root make it seem bigger bald patch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShivani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not the right color at allNot the right color at all then you sent me another after not even trying it till now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsViveca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Last Color Order Not Up To ParI received my latest order on August 13, 2021 and colored the next day. It was the first order, as a long time customer, that I received and have been very unhappy with. I didn't request a change in my color, but when I completed the coloring process, my hair was drab and just plain blah. There were no color dimensions in my hair (highlights and lowlights) as there usually are. I am very disappointed. I don't know if I want to proceed with my automatic color orders. I will rethink if I want to continue or cancel my order before my next shipment date. 0 of 0 people found this review helpful. Did you? |
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OrangeTurned my hair a horrible shade or orange.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Awful have ended up with two toned hair even though followed instructionsI followed exactly the instructions and I now have darker roots and patches of lighter colour in some areas. The roots/ends separate bottles, used one half of each with one bottle of developer as per printed instructions. There is also only one shampoo/Conditioner and my hair is quite dry and stringy, so as a result have to keep my hair tied up until I can get it fixed, which will cost a fortune! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlma C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not sureEsalon has given me what i wanted. I think the colour is not suiting me. I find that my hair looks dirty rather then fresh and bouncy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Nice colour but seriously damaged my hairInitially I loved the colour but somehow after using this brand my hair became dry and started to break. I’m really upset because I hoped for salon like quality not over the counter dye box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagdalena R.- Thank you for taking the time to share your feedback with us.! We are sorry to hear you have been experiencing hair damage since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |