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Custom Color Set
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66,818 Verified Client Reviews |
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Awful colorI asked to have less red and ended up with with a totally different color than my previous order. Went from med-dark blonde to a few shades down from black. What a mess, I could cry. 😫 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wrong ColourMy plan said medium golden brown and and I have ended up with very dark brown flat hair with no golden tones at all. It looks awful and I am so unhappy. I expect something to be done as it has obviously not been done correctly. Jan Bullock 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jan! Thank you for contacting us. We are so sorry to hear that the color didn't turn out as expected. Please check your emails, your colorist will contact you to help you further. |
Embarrassing ColorAfter coloring my hair, following the directions, I had an obvious line where my greys had been. Where the grey was is now a reddish/brown, then a distinct line and then the brown color my hair should be. I colored it in coordination with a hair appointment and was mortified my hair looked like it did. My stylist asked what happened. And we can fix it now with damaging my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Popped redI asked for an ash based color. It still turned red . Didn’t last longer than store bought color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TerribleRelieved I did a strand test, my hair turned orange, won’t be using again. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsHi Syra! Thank you for contacting us. We are so sorry to hear that your strand test didn't turn out as expected. Please check your emails, your colorist will contact you with the solution. |
Root coverageThis go around the color didn’t stick to my gray roots well. Overall on the hair it did but not to the gray roots. I left it in longer this time too just to be sure and i still didn’t hold well. Why is that? 1 of 1 people found this review helpful. Did you? |
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dissappointedIt seems as if the formula was changed as it did not cover well and did not last long and the grays started to show through as if it was a rinse. The color says permanent but it wasn't. Not sure if I should try it again as the order before this did the same thing! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn't cover grayHair color was darker than I wanted or thought I had ordered and even more frustrating, it did not cover my gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAubree - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HorribleInstead of copper with light auburn I got raspberry. Im pretty angry 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wanted blond, not redI was a light blonde with a brassy red tent at the root I wanted to get rid of. I wanted to be a darker blonde without any red tent. I got a darker color but red. Just what I didn’t want. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrances - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |