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Custom Color Set
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66,541 Verified Client Reviews |
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No Color DifferenceI ordered an intense pearl shade for my brown hair. It’s currently caramel colored from 30V creme lightening in my previous dyes. I wanted a nice deep purple shade and that’s what it looked like in the visual example. The dye itself looked purple, however, it provided no purple shades whatsoever to my hair. I’m extremely disappointed as Iw as excited to have a nice hair dye that wouldn’t fade just by one beach day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Andrea- We are very grateful for your feedback. Upon reviewing your profile, we see that you have already sumbitted your concerns and one of our Color Experts will begin adjusting your formula when your next order begins to process on August 22nd. If you'd like your order sent sooner than that feel free to let us know! We look forward to continuing working with you. Thanks for choosing eSalon! |
Sub-par grey coverageI used my latest product on Sunday July 3rd, I followed the instructions and today July 5, I see grey. I like the color and I like the packaging but since grey coverage is the reason I color my hair, I can’t see a reason to continue my patronage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover any gray!!Did not cover any gray!! Need to change the color do not send again NEED refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Diana - We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Sensitive scalpYour products are very good, but my scalp didn’t agree with it. No faults with your products. I have always had problems finding hair products that agree with my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Antoinette - We’re so sorry to hear that our product did not work for your scalp. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. Thanks for giving eSalon a try! |
Repeat order I wasnt aware ofI've used esalon once, the dye was OK, nothing particularly special and the colour faded significantly within a week or so. I use an expensive shampoo and conditioner for preserving colour and a conditioning spray every time I wash my hair too. I've also never experienced such a strong chemical smell from a dye before, the fumes made my eyes water and a small amount went down my nose and into my throat while rinsing my hair. My throat was incredibly sore for about 2 weeks afterwards. But to make it all worse I've just had just shy of £30 taken from my account for a repear order. I must have ticked a box somewhere to say I wanted a repeat order (I'm normally very careful about anything like that), but at £27.95 for a home kit, that amount definitely wasn't obvious when I made my first order of around a tenner. Please can someone respond to the query I've sent in and cancel that transaction ASAP 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Suze! We are sorry for any misunderstanding with your Color Plan. Upon reviewing your case, we can see it's already been resolved on your last phone call. Please let us know if you need anything else. Have a Great day! |
WRONG AGAINI am so disappointed, even though I had several emails with the colourist, she didn't send me the right stuff again!. This is the 2nd time I received a colour incorrectly. First they sent me the wrong colour then this time, they sent me roots and ends IT WAS SUPPOSED TO BE A DEMI ALL OVER COLOUR. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color!I ordered intense red and what I received was black!!! The smell of ammonia is overwhelming! Cancelling this product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Slightly Disappointed with the qualityOrdered for the first time to try at home hair color, the color itself was much lighter and although it gave good highlights like feeling on the hair, the roots were lighter than the strands and looked uneven . The coverage lasted for just a couple weeks.Almost 3 months from coloring, now my hair is super dry although I take good after care . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSavitha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Cannot color my hair anymoreNo more color please. I colored my hair for the first time since I had covid and now it’s falling out again. I’m never going to color my hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - I am so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
CoverageI have been using your product for man years but I have noticed they the quality is not as good anymore, firstly there is not enough colour and also it does not last as long or cover completely. I would Like an explanation on this as it is not cheap to buy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Samantha! We are so sorry for the inconvenience with your last few colors. We'll be happy to review your formula t provide a solution. Please check your emails, we've just contacted you. |