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Custom Color Set
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66,566 Verified Client Reviews |
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Color turned way too dark I had to go buy color removerI had to go to Walgreens and get color remover to get the way too dark brown removed. This did not happen with the color kit I received before this kit. I can't afford mistakes 😢 like this last experience. I wrote to you abt my pkg being unusually late and it was damaged, scrunched up when it arrived. I was very very surprised. It wasn't bad enough to not open but clearly not in good shape. The previous experience was excellent. Sorry I can't afford these issues. Stopping any continued orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didn’t cover graysmelled bad and strong but still didn’t cover grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No longer covers ANY grayI only have a handful of gray hairs and this hair color does NOT cover gray. I don't know if the formula has changed because it used to but it does not any longer. After "coloring" my hair with ESalon, I had to purchase a store bought root cover up to do the job. Not paying more than double for it not to do a darn thing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMcClelland - We’re sorry to hear that your hair color is not covering grays as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Como wand where have you gone?Love all the products & especially the copper Camo Wand. Super easy to use, color stays until washed, but I haven't seen it available for quite some time :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBEVERLY - We’re pleased to hear that you’re enjoying your eSalon color and products! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Very hard to do aloneFound to be very difficult to use. Followed every step in the video after reading instructions throughly. Not happy with over all color until after a week of washing the pink tint out of it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very DisappointedI was disappointed that most of my gray hair is still visible after using your product. The coloring did cover some of my gray hair, but most of it is still gray and I followed the directions by the book. Very dissapointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nice colorI liked the color, initially it looked great. After 5 days, I began noticing the greys peaking out, or the new color on my roots was fading back to grey. I have very stubborn, hard to cover, grey hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Shel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for blondesI have used e-salon twice now & sadly will not be using again. I have darker blonde hair which lightens very easily. I was hoping that using e-salon would help me maintain a blonde I love, but it wasn't in the cards. The first color made my hair almost grey-green at the ends (too ashy of a color). I requested an adjustment & the new color is more yellow then blonde and does not look natural at all. Everyone who I spoke to was super friendly though, and the boxes were delivered nicely with easy instructions - I just think my hair needs a different system to achieve a color I am happy with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. Thanks again for reaching out and giving us a chance to help you reach your color goals! |
This one didn't do the jobI wanted to note somewhere that this color formula just didn't cut it this time around. While it got rid of my dark dark roots it did not cover up my grey. Most my grey is at the hair line around my face and I think this formula was just too light in the blonde category to be able to get rid of the silver/grey hairs around my face. Just want to make a note for next time so I don't order the same formula again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
They don’t covered my hair grayI applied the color and wait for 45 minutes and they don’t covered my gray hair, by other way my hair was so soft 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Waleska - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |