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Custom Color Set
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66,637 Verified Client Reviews |
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Does not cover grays at allI have communicated this with them to add more gray coverage and it's the exact opposite l, it's worse! I'm thinking about ending my subscription due to this. So far not worth the money I have spent to get the same results as box dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Heather! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further. |
Doesn’t cover greysUnfortunately it doesn’t work for me and didn’t cover my greys. Very disappointing will not buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Emma, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
horriblecolor didn’t cover greys and caused red roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdelina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good hair colorThis is decent hair dye but it is more drying to my hair than L'Oréal les Blondissone, keriton protect haircolor from any pharmacy or store. I had to go back to L'Oréal 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLynette - We’re so sorry to hear that you were disappointed by the results after using your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
made a even colour but so much darker then i wantedThe shade i ordered was a dark blonde and my hair has come out a dark brown i’m slightly annoyed 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Elvia! We are so sorry to hear your color was darker than expected. Please check your emails, we got back to you to help you further. |
DisappointedI am not happy with my hair color, I wanted to go lighter. I do not notice any difference. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Nor satisfiedDidn't fully cover my grays and wasn't the color I really wanted. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedDoesn't cover gray at all... 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel all ordersCancel all orders. I'm sending back the last order, didn't asked for it. I followed all instructions, didn't work on my hair. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLotogatasi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Oozing colorWhile I was applying the color to my hair the bottle got really warm and started oozing out of the bottle on its own. When I rinsed The color as directed the color did not take to my hair. Called customer service on 11/20/2024 and was kept on hold for 10 mins and then was told their offices were currently closed. Opened chat and explained the situation and was told a confirmation for a free replacement had been emailed, however, the confirmation email only stated that my 'question' would be forwarded to the colorist. I don't have a question. I would like the defective product that I paid for to be replaced. My chat specialist then told me to contact the customer service number that had told me their offices were closed. I explained that I had already gone that route and their offices stated that they were currently closed. This is a simple fix. Be honest. Don't patronize your clients. Stand by your product. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |