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Custom Color Set
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66,637 Verified Client Reviews |
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NopeIt didn't cover gray as advertised. Impossible to reach so I want to stop but only option is skip the month. Not very happy with this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DuhI only used the 1st bottle only to end up with same brown yucky color I had unknowingly not using the 2nd bottle that contained the red and copper didn’t have my reading glasses on duh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I ordered medium brown, but it turned out black.It is supposed to be demi-permanent. I really hope that it is and that it fades. I would not like any other colours to be sent to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Debbie! We are sorry to hear your color turned out black. Please check your emails, we got back to you to help you further. |
Horrible so unhappyTurned my hair strawberry blonde it wasn't even close to the color I had now I have an orange tint. Supper regret this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kristy, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Good productI thought this was a good easy to use product but nothing more then a good quality over the counter at home hair dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our product did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not happyMy greys come back after the second wash after using my hair colour??? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Eaton! We are sorry to hear your greys are back after your second wash. Please check your emails, we got back to you to help you. |
My customer color (sad face 😦)Well I asked for light ash Blonde with a hint of purple tint to it. In fact I even sent a note way before my hair color was shipped just to stress the purple tint. I got medium ash blonde with not even a hint of purple. I was very disappointed and sent two messages back to my colorist and I received no reply. So I cancelled my account but then rethought it and decided to try again for a reply to see what my colorist had to say. I am waiting on a reply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyI would like to cancel. I am not happy how my hair looks. I think I need someone to do it for me. I saw the back of my head and it did not look good at all. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Product is Fine. Service Stinks. Overcharged.I like eSalon and the color was good. My hair felt soft and wasn't dried out or frizzy after application. However, all the good things are overshadowed by poor customer service. I have attempted MANY times to have the tax rate corrected on my account, but they refuse to make the change even though I've provided detailed proof from the state and county tax authorities where I live. They are overcharging me 5% on every order. Not a lot, but it adds up over time. The money is less of an issue that the fact that they argue back and forth thru messages and absolutely refuse to correct the problem. Every other online retailer gets it right, but eSalon doesn't and they couldn't care less. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for sharing your feedback with us. I am so sorry to hear that you were unhappy with our service! We are unfortunately unable to alter the sales tax, as it is automatically calculated based on your city and state. We have gone ahead and reported this issue to be looked into. We hope to continue helping you find hair perfection! |
Not for meMy hair stylist won't use this on my hair. Says it may cause more damage. It's already very thin. Doesn't mean it's not a good product, just not for me. 1 of 1 people found this review helpful. Did you? |