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Custom Color Set
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66,754 Verified Client Reviews |
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Took money from meReally bad customer service, I cancelled my plan and they still sent the next order and took money from my account and refused to rectify it 0 of 0 people found this review helpful. Did you? |
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Very disappointing!!!This did not do anything but turn my roots very weird and uneven colors and almost no black on the ends!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernice - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
disappointedI haven't received my order because I postponed it until July 7th. You never sent me the product, You haven't refunded me, and you charged me again on July 7th. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi María: We are so sorry to hear your order hasn't arrived, and for any misunderstanding with your account. Please check your emails, we got back to you to help you further. |
Alright.It’s not strong enough to cover faded dye it didn’t hold very well and it’s not very vibrant I have light hair and it just wasn’t what I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
postageparcel was incomplete wrecked i didn't accept of the delivery post office . disgraceful ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kathy! We are so sorry to hear your order arrived damaged. Please check your emails, we just got back to you to help you. |
UnhappyI asked for the color I always have ordered and you give me brown. I m a redhead. I m pissed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Laura, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
graysdid not cover my grays. Second time trying this product. Both times gray not covered and was a little dull and dry after coloring 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
On the fenceI keep going back and forth on whether I'm liking the color or not. The process was very easy and laid out step by step so that was helpful. But my formula ended up turning my roots almost orange. Hoping I can find a toner to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not take to endsFollowed the instructions to the t and it did not color my ends, ended up at a salon to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
What a waste of time and moneyOrdered a custom color after researching and reading reviews as I wanted my hair two shades lighter. I was super excited when it came in, did a strand test and didn’t notice any difference but figured maybe it was just too small of a piece. Did my entire head, and my hair is darker than it started. And now I can’t lighten it as now it’s been permanently dyed and lightening with color only works on virgin hair. Would have to bleach it now and can’t do that for weeks either. It didn’t even color my few greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Olivia, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |