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Color Set
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67,132 Verificado Comentarios de clientes |
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No one noticed!This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon. |
resistant greysI have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help . Thanks Suneera 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for. |
Nice colour but applying two bottles was a faffI applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right. |
Color didnt take.All the work (long process) and now I'm back to buying box dyes from grocery store! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience. |
Not quite dark enoughHoping my feedback helps with my next delivery and the results are closer to what I want 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEm - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
The best! Been a fan since 2014, but here's what could be betterAs a customer for over 10 years, it almost goes without saying that I love this product. The color itself is great and long-lasting. I get compliments all the time... mostly at my hair salon! The customizing of the color is a great process with outstanding results. Here's where stuff gets maddening. Several years back, someone (I assume a bald man) changed the packaging and I have been scratching my head ever since. Least offensive; though still bad; was the overall design (colors, graphics) going from punchy to pale, boring, unimpactful pink and purple. Yawn. The real problem is that the bottles and their caps/lips/openings are simply stupid. If one were instructed to pour the contents from bottle 1 into bottle 2, then one might assume that the opening on bottle 2 would be larger to accommodate that operation. Nope! You are pouring from a large opening into a smaller opening. The nozzle on the applicator bottle is also woefully small. Finally the shampoo and conditioner packets, if you can get them open at all, provide a hole the size of a pinhead through which to squeeze the product. As good as the products themselves are, it is clear that the people making packaging decisions have never used any of them. I would love to have a meeting with the team responsible for this because the bad choices are just silly and easily correctable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Ich bin von der Qualität sehr überzeugtIch hätte mir gewünscht, dass die Farbe etwas mehr leuchtet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Still have brassy blondeCan’t seem to get rid of brassy hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Pre-Color BalanceWie benutzt man das 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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n'agresse pas lecuir chevelutrès doux produit, après un mois la couleur s'éclaicie un peu trop surtout quand c'est ensoleilé. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |