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Color Set
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66,713 Verificado Comentarios de clientes |
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Easy to use but too darkThe product was easy to use and the instructions and videos very helpful. The color was too dark and it is a challenge to cover the 1/4 recommended. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSelina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon! |
Color Didn't TakeI was so excited about this personalized hair color. I followed the directions step by step, but instead of a light blonde my hair came out pretty much the same color with a red-ish tint. I have never known my hair to have any red in it so I don't know how this happened. I grew up in my uncle's hair salon so I have a decent knowledge of the process - guess I should just leave the cut and color to the professionals. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Eh, barely changed my undyed colorWanted to lighten my red hair a bit, I've done this years ago with store boxes, no problem! Expected the same and was disappointed. However, I recommend this company as the costumer service is excellent. Try it out, maybe it will work for you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
NE PIQUE PAS LA TETE TRES DOUXLIVRAISON RAPIDE 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - Nous sommes si heureux d'apprendre que vous appréciez votre couleur de cheveux personnalisée! Nous travaillerons avec vous pour atteindre vos objectifs en matière de couleur de cheveux. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! |
Farbe entspricht nicht der BeschreibungDie Haare haben an Glanz verloren und fühlen sich sehr weich an. Die Haare können nicht gestylt werden. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLydia - In Ihrem Profil können wir erkennen, dass Sie bereits mit einem unserer Farbexperten dbzgl. bereits Kontakt hatten. Bitte lassen Sie uns wissen, falls wir Ihnen sonst noch behilflich sein können. |
SplotchyI have been going to a salon for years getting my hair colored, I had a friend (who’s a licensed cosmetologist) help me with my color. Show me how to do it at home since she’s moving. The smell was unlike any other hair color. It made me tear up constantly it was so strong and foul smelling. And after following the directions after I blow dried my hair was splotchy and the roots were not colored at all. My color my hair black, so it’s super easy to see the roots that were not colored. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleThe day before I was to stand in my nieces wedding, I colored my hair with your product which basically messed up my hair. If I wanted it to be messed up I could have gone to a real salon and had them do it! I have been coloring my own hair for over 30 year and iv never had this happen to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlma - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Colour initially too dark, then washed out very quickly.My custom colour turned out a very artificial looking dark brunette with red tones, it was meant to be a 'natural golden dark brown' - the golden tones that I did see were through any white hair that I have, these came out much lighter than the rest of my hair - so they looked like highlights amongst the rest of my hair which was very dark. It washed out extremely quickly - within three washes with gentle shampoo it had faded significantly. I contacted customer services about the issues I was having, and they did offer to send the next colour free of charge - but since it washed out so quickly I decided not to continue. They didn't offer a refund of the original colour. 137 de 160 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamsin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What I like about it, it comes on time.Maybe after this time I’ll be able to give a better review. I do like the color it doesn’t burn my scalp. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I thought I was supposed to get the color I asked forI was so excited because it arrived quickly, the packaging was amazing and felt personal. I guess BECAUSE it was personal I was expecting the dark red I asked for. But my hair barely got any red in it. I tried it the second time around & it went away completely. I'm waiting for the second shipment to see what happens. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSakura - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |