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Custom Color Set
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66,880 Verified Client Reviews |
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Uneven coloringI’ve recently notice that the hair coloring isn’t consistent. It’s not cooling well, almost looks like my hair has stripes 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Change in formula?Last couple of times I have noticed that coverage of my grey hair has not been as successful ie has lasted no more than a couple of weeks around the hairline and sideboards in particular. I wonder if there has been a change in your formula? I notice other clients have reported a similar experience recently. 1 of 1 people found this review helpful. Did you? |
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ColourNot sure why but last colour turned out pretty dark on ends with just the top showing the red 0 of 0 people found this review helpful. Did you? |
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Happy but not estacticI love the color. Just what I was looking for. The only problem it still did not cover my grays great on my sides of my face.. I feel I will have to color again with 2 weeks because they will gray will be showing bad enough that I can’t pull my hair back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color ChangesThe first order was a beautiful color and lasted about 8 weeks. The last 3 orders have been so inconsistent with my first order. I am very disappointed in the results. One order came in so dark, and the following order was so light (I'm glad we were too busy to do my hair color for a while, so I had both kits at home) my husband had to mix the two to get a color close to my first order. My latest kit is so light, I don't even want to use it. Inconsistency will lose me. I sent a message to customer service today, so we will see how they will correct the issue. ***Changed my rating on 5/14/2022 I changed my rating from a 2 star to a 5 star! I'm all about customer service and eSalon rates very high with me. As you can see from my comments above, I was not satisfied with the product, but eSalon jumped on my complaint and changed my color per my instructions. While I was waiting on my new shipment, we decided to use up the last kit. HOWEVER, my husband changed his method. (I'm not sure whether we missed anything in the instructions, but here is the change.) After my husband shook the color "vigorously" he let it sit for about 10 minutes. Then shook the product again. The color darkened up which was similar to our first shipment. He applied it and I just showed him and we are SOOOO happy with the results. I am totally satisfied with the color, but mostly this company! Thanks eSalon.... 26 of 27 people found this review helpful. Did you? |
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Better than ExpectedThis is my first time using this, and I had never dyed my hair before, so I was a bit apprehensive, especially having coily (4c) hair, but I took the jump because I didn't want to use box dye. My hair is a level 4 from what my stylist told me, and I dyed it red copper (medium brown 5.64), and it came out as expected, maybe just a tad darker. 0 of 0 people found this review helpful. Did you? |
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Color perfect, but fadesCustom color is a rich, dark brunette. Perfect at first, but after 3 weeks lightens up to a more red-orange. I do have an old perm, some gray which affects the color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awesome color match, but still have the greysThe matching of my color ( which wasn’t easy, I have at least 3 color tones to my hair) was absolutely on point! Unfortunately, it didn’t cover all of my grey hair. I even made a point to over saturate the greys that frame my face, but they are still very visible. Love the color that DID take though! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
color setI like the color so far but I may want to change the color in the future. I got my hair cut in order to change me and I may change to another color as another movement toward trying to move as a person to another level in my life. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
awaiting answersTyping as I sit with color atop my head, looking for some answers from eSalon. I have used and recommended eSalon for years ... had great results at a reasonable price, with minimal issues. Until the past few months. This color set seems like what I had used successfully for years, but I nervously await results. Last color application, and a few prior to that, have been very different. The color itself was different ... lighter, different consistency, less viscous maybe? And my hair did not look the same. I've had two satisfying conversations with eSalon about the issues (bottom line, my hair color didn't look as good or the same). It seemed that there were manufacturing problems, but that's a guess. Consumers coloring their own hair don't like to guess. Wish me luck as I don't want to make a change. 45 of 48 people found this review helpful. Did you? |
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Response From Our ExpertsHey Landa! We truly appreciate your feedback! Upon reviewing your profile, we see that you've been working with one of our Color Experts to resolve your concern. Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |