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Color Set
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66,818 Verificado Comentarios de clientes |
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I wanted to absolutely love it.....butI was so excited after I read all the reviews here to get this but it didn't do what I was expecting it to. Here is the realistic feedback. The great and the not so great. SO... Customer Service was outstanding through my process. I called about my color, I got an email follow up... GREAT NEW, these folks seem to care a lot about their customers. I discussed my concerns for my super long thick hair and they really took great care of me! For the hair color...Eh. My hair was colored last year at the salon using Aveda color. It was close to my real color buy my grays were starting to show and I wanted a bit of change in color from auburn to golden mahogany. My hair was in good/great shape. It's SUPER long and thick and I am obsessed about keeping it healthy. I got this shipment very quickly which I was please about. However when I used the product the ammonia about knocked me out. It was so overwhelming, I had to open windows and vent. I guess because I had to use 3 bottles to put on my long hair. I am not sure. LOVE the instructions, they were clear and concise. I followed them to a T. The color is ok but the absolute worst ,and why I gave this 2 stars is what it did to my thick shiny healthy hair. It totally dried my hair out like I have never experienced before. Previously after any color my hair is shiny and glossy and the color looks fresh, especially right afterwards. This did not look anything like that. I almost cried when I saw the damage it did to my hair and how lifeless it looks.. My hair feels like straw now. Super damaged and not shiny at all. Color selection was ok, what is NOT OK is how dull my hair looks. Its no longer soft and shiny its dull and lifeless. Husband loves the color,its ok, but what it did to my hair is NOT EVER going to be worth it. I don't understand where the shine is and I will now have to go spend 100 at the salon for them to fix this dull mess. Very saddened and heartbroken! Profile is hair before : 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori- Thank you for contacting us and sharing your candid feedback. We are sorry to hear that your hair felt dry and did not have the shine you were looking for after your application. We want to make sure that we provide you with the best service experience possible and have reached out to you regarding this matter. We want to make this right. |
Hair colorI like it. It was almost like my hair color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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I love the productI I love the product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Most recent purchaseI received my hair color and I waited for two weeks because I wanted a hair cut and style and a body perm now I have used my hair color and it is just beautiful and my hair is so soft and shiny I'll keep using your product forever Thank You for this product it is better than a store bought one much better 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarylou - We're so happy to hear that you're enjoying your custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
feels and smells great!Love the way the product is packaged, and easy to mix (used the bowl) and easy to apply (used the brush). It is great that it doesn't smell too strong and love the way it feels, especially when shampooing - wished there was more shampoo and conditioner included for those of us with thick, long hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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colorover all good product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love it! Love it! Love it!Just got mine today and decided to do my hair. I absolutely love the color it makes my hair look shiny, silky, smooth and very manageable. The color is gorgeous and it's exactly what I wanted. Thank you e salon you are a forever keeper. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good product just not for meThis is a decent hair dye but I want a more intense vibrant color . The colorist emailed me and told me she thinks I need to go to a salon for the color I want so this is a good company . I would recommend them to friend for people who are looking for regular colors LOL not funky vibrant ones 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia- We’re sorry to hear that your results did not turn out as you expected. We have cancelled your hair color order, and cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not UN-satisfied, but not completely satisfied, either...It was fun receiving my eSalon purchase in the mail: impressively put-together package! The personalization was awesome, and made me feel special! Getting to the directions--I had to read and re-read them several times. It just seemed as if some steps were not spelled out in a clarifying matter. But, once I started the process, it seemed to make more sense. Sectioning off my hair, tho, as described, would have been much easier if I'd had a second person to help. As for my specific color formulation -- it was a good, final color...it just didn't "pop" for me. Even my husband made the remark "It looks like what your natural hair color must look like." (We've only been married a year and a half.) And indeed, it looked just like my natural brown. Not only to cover my gray, but I also color my hair to add some oomph to my boring, old brown. My eyes are a light brown, but with a gold to them in the sunlight (per my husband.) So, I try to add some dark red highlights, but not coppery, orange. Hope I can send a picture with this.... Now, 3-4 weeks after my initial use of my personalized formula, I was somewhat disappointed in the short length of time the color stayed. I'm talking within 2 weeks, the gray was already back -- and it was such a sudden change, and enough of it, that I wondered if the color didn't simply coat the hair which abruptly "fell" off. Again, I did not have a NEGATIVE experience, but I was NOT SATISFIED ENOUGH to commit to being a life-long customer, either. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelia- We’re sorry that you were not completely satisfied with the results of your color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
First Time User - Very Happy but....Used the product today for first time. Very satisfied with the root coverage. Satisfied with the color itself. Would like a little more gray coverage and thinking more beige tones and less gold. Very impressive. Thanks. Saving me a ton of money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |