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Color Set
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66,541 Verificado Comentarios de clientes |
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Good product just not for meThis is a decent hair dye but I want a more intense vibrant color . The colorist emailed me and told me she thinks I need to go to a salon for the color I want so this is a good company . I would recommend them to friend for people who are looking for regular colors LOL not funky vibrant ones 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia- We’re sorry to hear that your results did not turn out as you expected. We have cancelled your hair color order, and cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not UN-satisfied, but not completely satisfied, either...It was fun receiving my eSalon purchase in the mail: impressively put-together package! The personalization was awesome, and made me feel special! Getting to the directions--I had to read and re-read them several times. It just seemed as if some steps were not spelled out in a clarifying matter. But, once I started the process, it seemed to make more sense. Sectioning off my hair, tho, as described, would have been much easier if I'd had a second person to help. As for my specific color formulation -- it was a good, final color...it just didn't "pop" for me. Even my husband made the remark "It looks like what your natural hair color must look like." (We've only been married a year and a half.) And indeed, it looked just like my natural brown. Not only to cover my gray, but I also color my hair to add some oomph to my boring, old brown. My eyes are a light brown, but with a gold to them in the sunlight (per my husband.) So, I try to add some dark red highlights, but not coppery, orange. Hope I can send a picture with this.... Now, 3-4 weeks after my initial use of my personalized formula, I was somewhat disappointed in the short length of time the color stayed. I'm talking within 2 weeks, the gray was already back -- and it was such a sudden change, and enough of it, that I wondered if the color didn't simply coat the hair which abruptly "fell" off. Again, I did not have a NEGATIVE experience, but I was NOT SATISFIED ENOUGH to commit to being a life-long customer, either. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelia- We’re sorry that you were not completely satisfied with the results of your color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
First Time User - Very Happy but....Used the product today for first time. Very satisfied with the root coverage. Satisfied with the color itself. Would like a little more gray coverage and thinking more beige tones and less gold. Very impressive. Thanks. Saving me a ton of money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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after applying may color my hair i front dont really cover properlyi love the color of my hair a part from that area in front 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Recent hair colorI'm so satisfied with my color. I have a much more youthful look which definitely boosts my confidence. Thanks again!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Save yourself some moneyMiss clairol just as good, feria even better, cheaper too! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good color and little too redThe condition of my hair is very nice after I color it. I am still trying to get the right color but it has not been a disaster just some fine tuning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurene - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
New clientSo far so good let see in a couple of weeks what happens!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good experienceProduct easy to use, no irritation to scalp. Timely refill. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not so happy this timeI have loved the healthiness of my hair after use on my past uses but this time it left my hair dried out. Even washing it out I could feel the change. It was hard and felt knotted up. The color has been excellent and the coverge lasts almost a full 7 weeks, I've been waiting 8 to recolor. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We’re sorry that you were unhappy with how dry your hair feels. Since the texture is not as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |