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Custom Color Set
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66,844 Verified Client Reviews |
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No one noticed!This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon. |
resistant greysI have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help . Thanks Suneera 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for. |
Nice colour but applying two bottles was a faffI applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right. |
Color didnt take.All the work (long process) and now I'm back to buying box dyes from grocery store! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience. |
Not quite dark enoughHoping my feedback helps with my next delivery and the results are closer to what I want 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsEm - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
The color was great, but...I love the color! It's perfect. However, there are still greys that didnt color completely. So im afraid ill have to go buy some dye and I wont be able to match this color, which I love, but Im thinking I may just have to re-dye it. I dont want to re-dye it i truly love this color!! 0 of 0 people found this review helpful. Did you? |
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New hair colourChuffed to bits 0 of 0 people found this review helpful. Did you? |
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Amazing colourAmazing colour, easy to use. Great step by step guide. The only downside for me and I am being PICKY is the colours are just not quite bright enough for me but still love it! 0 of 0 people found this review helpful. Did you? |
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Product ordered in July has not been received yet.I received a text message from e salon explaining how to use the product, how ever I have not received the product as of today. July 24, 2025 0 of 0 people found this review helpful. Did you? |
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I really like the product will love it once I get it exactly the color there,cloI’m going to adjust my second order just a little 0 of 0 people found this review helpful. Did you? |