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Color Set
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66,541 Verificado Comentarios de clientes |
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Too darkI was really looking forward to seeing some burgundy color. What I ended up with is nearly black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Good for at home colorThis hair color is marketed as a great long lasting color for greys and while I'm very impressed with their matching system it in no way lasts longer than salon color. I have had my color done for a while through a salon and it's a very dark purple color called Eggplant. Esalon matched it perfectly the first time. I have been out of state for the summer so opted to try this while I'm away from my hairdresser but I will be returning to her as soon as I can. The customer service at Esalon has also been great and I definitely don't regret checking them out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not for 4c hairThe product was easy to use and follow. My gray/ white hairs took the dye but the rest of my hair didn't. I am AA with 4C hair not made for this type of hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnida - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
1st Time UserThe color was easy to use and colored the gray good. The color matched great. My hair is dryed out since I used this color, but my hair is very sensitive to products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color not what I expectedI was not expecting a brown color, I asked for a red/mahogany color. I want more of a deep red mahogany....one that you can tell I have on. I hope in my next kit, it is better because I don't want to keep ordering if I'm not going. To be happy with the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too darkI spoke to a rep and she even lightned my color but my hair really grabbed it. I will ask them to tweak it with less dark and more carmel. It was more first time ever coloring my hair and I plan to try it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCara - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Stray GrayThe color was pretty but I did struggle covering up all the gray. I know it's me - just easier to have someone who knows what they're doing do it for you. Also, I need highlights for dimension...since my hair is short and pretty thin. Thank you though! It was a very cool kit! I felt so special! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Almost there!I love that I feel like the colors match pretty good. This time it covered the gray longer than before and I was sooo glad. It needs to be just a tad darker and it will be perfect!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMechelle - We’re sorry to hear that your color came out lighter than you expected. We have received your request to slightly darken your hair color. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
PerfectLove the color. Keep it coming. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichael - We're thrilled to hear that you're enjoying your eSalon hair color. We look forward to our next opportunity to delight you! |
Lovely colour that even colours my grey!Since u changed the formula it's worked wonders!!! No more grey!! Thank u x 0 de 0 personas encontraron este comentario útil. ¿Y tú? |