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Lovely hair colorantBrilliant grey coverage , must have fast growing roots as mine come through two weeks after use 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorI love there personalized hair color and options, I'm still working on trying to get my colors perfect. Or close to what I really need. I'm still getting a bright red color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Perfect colorI really like my new color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHaunani- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
I always love my color!I love eSalon! The color is long lasting, covers gray easily and doesn't wear off. My hair has never been damaged and (until now) had any adverse effects. Color changes that I have made have always been spot-on! The reason that I have only given three stars is because my last color, which was just about a week ago, did not turn out very well. I made changes to my color, but the changes were not dramatic -just added a cinnamon tone to my brown. I got an ends refresher along with my new color. I followed all of the instructions 100%. I've done this before so the process is familiar. Unfortunately, my ends are much darker than my roots. It is quite noticeable. And, to make matters worse, I have naturally curly hair and always put some kind of moisturizer on my ends which darkens my hair just little. It looks terrible. I have a lighter cinnamon colored roots and deep mahogany colored ends with no red at all. I've been hoping that my ends would release a little bit of the color. I don't normally wash my hair everyday but this week, I have been shampooing the ends daily to try to get them to lighten up a little. I'm going to try one more time today but I'm not feeling very hopeful. I'm going to have to get my hair fixed this weekend. I don't know what went wrong. My color always looks great and I'm really dreading spending two to three hours and hundreds of dollars to get this fixed. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Schöne Farbe geht schonender...Auf der Suche nach dem idealen dunkelblond-mahagoni-Ton bin ich bei meiner Onlinerecherche auf das Angebot von Esalon gestoßen. Eine individuell gemischte Farbe, abgestimmt auf die Kundenbedürfnisse, erschien mir attraktiv. Lieferung, Aufmachung, etc. waren gut. Der Farbton kam mir zu rot raus, aber ist okay. Wirklich negativ bewerte ich die eigentliche Qualität der Farbe - ich hatte als regelmäßig selbst mit Profifarben colorierende, erfahrene Frau ein wirklich unangenehmes Gefühl. Die Farbe enthält sehr viel Ammoniak, was entsprechend roch beim Einwirken und meine Kopfhaut sehr reizte. Nach der Anwendung (exakt nach Packungsanweisung) waren meine Haare extrem strapaziert und trocken. Der beiliegende Conditioner ist pures Silikon, was erstmal ein weicheres Gefühl verleiht, den Haaren aber nicht guttut. Jetzt, vier Tage später, ist meine sonst robuste Kopfhaut immer noch etwas gereizt, mein Haar fühlt sich immer noch trocken an. Werde in den nächsten Wochen gut mit qualitativ hochwertigen Produkten pflegen, dann wird's wieder. Aber mein erster Versuch mit Esalon wird mein letzter gewesen sein, ich werde wieder auf Profifarben setzen. So aggressive Farbe wie die von Esalon gibt's deutlich günstiger in jeder Drogerie. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine J. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
1st TryThe color was perfectly matched to my original color however quite a bit darker than I've had for several years. As I've aged, lighter seems better. Interesting, no one seemed to notice the darker color. I'm still looking for lighter and highlights as discussed with my stylist. We'll see how the next color goes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SatisfaiteTrès satisfaite pour la première coloration un peu moins pour la 2ème, les cheveux blancs ont réapparus plus vites... mais dans l’ensemble très satisfaite j’espace de plus en plus mes colorations. Je voulais également vous dire au printemps je commence a éclaircir mes cheveux que me conseilleriez vous ? Merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChafia L. - Merci beaucoup pour vos commentaires, nous prenons votre avis très au sérieux et avons donc ajuster votre prochaine coloration selon vos besoins. Nous allons également vous contacter afin de discuter directement avec vous de nos meilleures recommandations. Merci encore pour votre confiance. |
Color too dark, but hair feels soft and healthyColor is much darker than expected. I would choose much lighter color next time. Followed directions exactly. Used the provided Shampoo and conditioner which left my hair feeling soft and healthy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRae - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ImpressiveI was very impressed with the kit! I love how it all comes neatly prepared with special instructions just for me. The color it's self is the only thing that hiccups me from ordering it again. I'm not a professional by any means but I think my cheap $5 boxes of Dye from a local store does just as well as there's. I've tried letting them know that I'm still not getting my desired color but even their changes didn't come any where close to what I had requested. I will still be a member for some of the extras they offer but I think I'll stick to the cheaper boxes of hair color that I can get locally. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Waiting to see....Perfect colour match. Didn't cover grey well. They are adjusting-this time, we'll see how it goes 😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorence - We truly appreciate your feedback. Upon reviewing your profile, we can confirm that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |