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Color Set
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66,541 Verificado Comentarios de clientes |
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Didn't hurt my hair!I have had my hair done and intermittently done my hair for years. While achieving my ideal color has been a little bit of a struggle, the actual formulation of the product is great. Not at all runny, and left my hair with body and shine. If you knew the exact color you wanted I would definitely recommend! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color, as it turned out different than expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color Never Came Out GoodAfter signing up for esalon I was excited for my new Auburn color. The first set of color made my hair look Kool-Aid red, I called my colorist and explained in great detail along with sending photos of how my hair turned out. The top of my hair was way darker than the ends. It was a mess. She sent me a new color and I gave that a try. She had assured me that she really understood. Well, I ended up with bright orange hair. No where near Auburn. Thank goodness this color washes out fast. Not only is the color not at all what I wanted twice. The toner stains your hands for days and anything it gets on. The product itself is extremely strong chemicals and burned and smelled horrible. The shampoo and conditioner sent with the product is such a tiny amount it didn’t even cover all of my hair. I did cancel my membership and asked for a refund. I just can’t play around with my hair like it’s a wig. The only reason I’m giving two stars is because they did issue a refund for my color. Not for anything else in the kit but just the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bruh.. IDK wat happened?!OMG! My hair has stripes of every color. From brown to orange to blonde and so many other various shades. I didn't think I did anything wrong, my hair was coated and I was sooo excited, I called my mom and was telling her how good I looked, but then boom 1 week later I look like a tiger in the wild. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good things don't always last!Looked fantastic ...for about a week! White hair was very evident after that. Instructions were followed to the letter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGigi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
la coloration me convient pour les racine, par contre j'ai besoin de refaire lesLa coloration me convient, pour les racines, par contre j'ai besoin de refaire les mèches; D'autre part, je souhaite un envoi pour les racines que tous les deux mois, pouvez vous me confirmer que cela est possible. Merci et bien cordialement, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantal - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur. Nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. Nos experts en coloration ont été en contact par courrier électronique et se feront un plaisir de vous aider dans ce processus. |
Great experienceEasy to follow directions, perfect color the first time! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future. |
CouleurBonjour, j'ai fais ma couleur qui est une coloration chatain clair cuivre doré et je trouve que la couleur est foncé. Comment faire pour obtenir une couleur un peu plus claire. Merci pour votre réponse. Bonne fin d'après-midi 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurence - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires. |
To dullThe color is pretty just now what I was looking for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Coffret sympa et très comoletJ'ai reçu un coffret très complet et très joli. Je suis satisfaite de la qualité des produits mais déçue du résultat final. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStéphanie- Merci de nous avoir contactés.Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de couleur satisfaction est une chose que nous prenons au sérieux. Nous voulons travailler avec vous pour trouver une résolution et donner à vos cheveux la meilleure apparence qui soit. S'il vous plaît gardez un œil pour un email de nous sous peu. Nous vous contacterons pour remédier à la situation! |
Good, not greatLet me start by saying, I went into this fully knowing how difficult blond hair is really hard to get perfect... I have had a few terrifying orange hair moments with at home dye jobs. So I know it’s not easy. With that said, I’ll say, thank god for purple shampoo... My roots come in dark, even though I am blond.. the length of my hair is a very light almost platinum blond. I requested the “lightest blond” color. My hair definitely looks better than it did going from dark dark blond to light blond but my roots are still darker than I would like. They also came out pretty orange. If they had turned more of a dirty or even a lighter blond color I would have been ok. I almost look like a strawberry blond now and you can still see where the roots grew out to. I will continue with purple shampoo and the tint rinse on my roots and hope for the best. On the upside, my whole head isn’t orange... just the roots and the darker parts of my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and warmer than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |