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Color Set
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66,541 Verificado Comentarios de clientes |
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The color was off quite a bitThe packaging was great, the application couldn't have been easier. I am not a novice at coloring and I thought I gave a pretty good explanation of the color I wanted. I even included a photo. My color is much more golden and less red than I prefer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Same color as the salon...not the same resultsI was so excited to try e-salon and loved the in-depth and visual process of choosing a hair color. I felt my choosing my color would be pretty straight forward as I contacted my local salon stylist for specific color information, as I was unable to see her due to covid-19. I chose the same color (level 3)...darkest brown...almost looks black. I was so delighted when I got my box and loved the instructions and ease of preparation. I applied it as directed to my roots mainly as to cover up my growth, which is lighter than my desired color and rest of my hair. After washing and drying my hair, I was so disappointed to see that my roots had not seemed to change color and were still lighter than my desired color. It seemed that possibly this level 3 was too light for me? I’m unsure. I am planning to go to the salon to have it properly covered up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosColleen - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Lighter than expectedLighter than my colored conditioner, much lighter than expected placed a new order for the original darkest brown that I originally wanted 3 weeks early 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorSo the first time I ordered, you chose a lighter color. It's not bad and I realize I had quite a bit of grey to cover. I like red.. Orange warm red. I'll send some pics of what I usually get from my salon. And in order for the red to last it's usually the higher priced dye. Your color shampoo and conditional was outstanding!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRochelle- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
WAY TOO DARKNow my blonde is a deep dark red, great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSunday - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My Custom ColorMy “Custom Color” you prepared for me did Not take on my grey in front of my temples and ears. Your mix also burned my eyes. I use Schwarzkopf and it covers Wonderfully and does Not burn my eyes. Nice try though, and your Great service was quick❣️ Thank You for trying💞 Best Regards Diane MT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Assez réticentJ’attend avec impatience de faire ma coloration . Le premier essai , assez déçue du rendu .Bien trop foncé , le positif ,mes cheveux très doux et quand on reçoit son paquet , c’est trop Sympa et personnalisé.Un grand merci déjà pour ces petites attentions ,et d’être à notre écoute .Attendons la suite pour dire wouah Merci 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanie - Nous vous remercions d'avoir partage votre expérience avec nous, et nous espérons que vous soyez satisfaite de votre nouvelle coloration. Nous vous remercions de votre confiance. Nous restons à votre disposition pour tout renseignement ! |
Not sureColour is very strong and good quality, I strictly followed the instructions. My blonde hair came out nice colour however my roots look rather copper ginger tone . My natural hair are dark blonde with bleached highlights. I ordered “medium blonde ash” colour to add a natural look all over, it came up with rather warm tone! Not hugely impressed as was expecting a much cooler tone as ordered “ash”! Not sure what to do, my best guess is to wait until it washes out and then maybe try again. Not sure who to ask for advice! Very unlikely I will order same colour again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosViviana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very Dark colorThe color is too black, although the quality of the product is very good because it has great coverage. Definitely I would like the hair stylist to see my color in person. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSilvia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did not lastI ordered brown to cover my gray roots. I was very happy with the color I got, it was spot on. I loved the fact that it didn't burn my scalp like I've experienced at salons, my hair felt good after washing, I was happy as can be. A week later my grays were showing again. I followed directions. I left it on for the required time which really ended up being longer for the front sections of my hair since I timed from when the back was done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |