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Color Set
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66,516 Verificado Comentarios de clientes |
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Not at all what I requested, frustrated with the whole process.I did a strand test last night as soon as my color kit arrived. I wanted a color that would be a mahogany or brownish red. I spent multiple days going back and forth through email with my colorist. This back and forth was prompted my a message I sent, explaining that I was "panicked" about the color I chose and was seeking professional guidance. The first colorist I spoke to was very understanding and explained that to achieve the color I wanted, I needed a color fill first since my hair is light. She made me feel better that the color could be tweaked so it wouldn't turn out too red or too orange. Then I was set up with another colorist in the middle of my exchange with the first one. I was unclear on whether the new colorist felt the same way about approach as the first, reviewed our correspondence etc. I tried to clarify all this with the second colorist through email. I explained that I reached our originally because I wasn't sure if the color I selected would give me the results I wanted based on the pictures I shared and my current color. This person was not forthcoming with any details regarding if my color needed to be adjusted, if there was any customization that would take place due to my vocalized fears etc. She just repeated that the color I chose was the right choice and I would be happy. The color kit I received did contain two bottles of color but they were the same color, didn't seem to be a fill color to darken my hair to get it ready for red. Thank goodness I watched the esalon videos on how to do a strand test. In contrast with my inspo pictures I shared with my colorist (Emma Stone red, brown hair, and others), what I got was a rosy, pinky blonde color that was very off putting, unnatural and nothing at all like the pictures I sent. I am very thankful that I did not apply to the rest of my hair. I can understand if what I asked for was unachievable given my current color but my colorist should have told me that and helped me adjust. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Hair colouring at its bestQuality saloon product, in your own home. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan S - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home! |
Better than store boughtI am pretty impressed and love the coverage 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCricket- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring! |
Tolle FarbeTolles Produkt, hält lange und das Haar trocknet nicht aus. Bin begeistert. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosUrsula K. - vielen lieben Dank für Ihr Feedback! Wir freuen uns sehr darüber, dass Sie Ihre personalisierte Farbe lieben. Nichts macht uns glücklicher, als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Nochmals vielen Dank, dass Sie Ihre Zufriedenheit mit uns geteilt haben. |
Kupfer FarbeDie Farbe kam meinen Vorstellungen schon sehr nah, ich hätte diese noch krasser in Kupfer gehabt, Das einzige Negative ist, die Farbe stinkt extrem. Sonst habe ich nichts negative zu beanstanden. Ich freue mich auf meine nächste Lieferung, die hoffentlich bald kommt. Ganz liebe Grüße und herzlichen Dank im Voraus. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSimone B. - Vielen Dank für die Kontaktaufnahme! Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte für unsere Kunden zu entwickeln. Wir freuen uns über Ihr Feedback und sind dankbar über jede Rückmeldung. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Too Red, After Coloring.It's Already started to lighten up A Lot. I Like The Color, But I'd Love Highlights too.🥰 Is Their a Way, While Coloring my hair, I could get More Blonde Highlights mixed with the a New Color? Just Love Lighter Color's, Because I know the Gray won't show up that fast. Thank You. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We're so happy to hear that you're enjoying your Made For You Custom Color! We truly value your feedback and look forward to hearing from you again in the future. |
e salonhad my hairstylist just put color on SHE Even said loved the color,& being so soft , leaving my hair still have left for next coloring! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGloria - We're so happy to hear that you're enjoying our Customized Hair Color! We truly value your feedback and look forward to hearing from you again in the future. |
Great color!Love the color and enjoy being able to choose when, and where I can color while getting other things done!!! Of course, the price is a great plus also!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeredith - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the Made For You Custom Color! We truly value your feedback and look forward to hearing from you again in the future! |
TianaLove it all my Gray's are gone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiana - We're so happy to hear that you're enjoying the Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future. |
Roots are pink nowI told before ordering I don't want orange ginger tones but this is exactly what I've actually got. My hair roots are even pink. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNijole - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |