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Color Set
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66,541 Verificado Comentarios de clientes |
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The color is horribleThe box is cool, the process is cool, even the dye looked promising. These colors aren't formulated for red hair. Blonde is the closest base. The hair color was supposed to take my natural hair color to a more intense copper. It took my beautiful red hair and turned it orange, blonde and pinkish. I uploaded videos. The color match was perfect. The dye sucks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not covering my grays enough and also too warmHi! So I’m a cool complexion and this color is more for a warm! Also I want to change the color to more of a high lift blonde! It can have some strawberry blonde to it. Maybe there’s a high lift strawberry blonde that’s not brassy? And it would still need to be for a cool complexion. I’m sticking with y’all until we get the perfect color and beyond! You’re my favorite hair care company. So don’t worry if we don’t get it right the first hundred times k. We will figure out a perfect color for me eventually. I’m just learning what I like. Definitely does have to have really good gray coverage! I need to hide these grays 😂 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Outcome not as requestedI ordered ash blonde in order to make my blonde hair a little darker and duller. Ash blonde is a colour I used to use when I dyed my own hair. Since switching to a professional, I couldn't say the exact tones used but definitely not ashy. What I actually ended up with was ginger hair - not an ashy tone in sight. My concerns about the colour haven't been addressed other than telling me to perform a strand test to ensure I'm satisfied with my colour before I apply to the full head. The 100% satisfaction guarantee has certainly not been met on this occasion nor has any 'professional' advice been offered by my 'personal colourist'. I have decided I will give eSalon one more chance to do something right by my hair before I resort back to a traditional face-to-face salon appointment as I feel my money so far has been wasted on the colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlison W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I like the way salon has there dye packaged and how it customizedYour hair dye seems to be a good product and I love how it is customized and the starter set come so neatly pa CV Kate and instructions are good.Seems like a great product,Just this color was not for me too dark,So I'm trying a lighter color,And the support team is great they fixed me up with a new color mix,So I'm going to try it out tonight,Hope this new color us a better fit for me..thanks esalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Couleur délavéeBonjour, l'envoi est rapide, l'emballage soigné. J'ai fais la couleur, je trouve que ça fait délavée... On dirait qu'elle est faite depuis 1mois. Je suis un peu déçue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginie V. - Merci beaucoup pour votre commentaire. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous et nous souhaitons trouver avec vous une solution afin d'obtenir la meilleure couleur qui soit. Nous allons vous contacter par email afin de remédier à la situation. |
To littleThe first kit was the best! Now I receive 1/2 as much for 3xthe cost . So my opinion is you have good products. So your profit margin is more important than the customer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service and pricing during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We hope to continue helping you find hair perfection! |
Not the colour I wantedI was really looking forward to trying the custom colour. I have been searching for a dark brown without the red glow you get from other colours. It still has a red tone 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Les produits sont ils adaptés à nos cuirs chevelus ?Bjr, Depuis quelques mois, je perds énormément mes cheveux et c'est pourtant pas dans mes habitudes. Et cela m'inquiète et je me demande si ce n'est pas à cause de votre coloration. Je suis allée chez le médecin tout va bien au niveau santé car prise de sang bonne. Je vais mettre en stand-bye les couleurs de e-salon et je vous prie de bien vouloir arrêter la commande automatique. Suis-je la seule être dans ce cas ? Bien cordialement, Madame Fouchard 5 de 5 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDELPHINE F. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous constatiez une perte de cheveux peut-être dû à une réaction allergique de la coloration. Il s'agit d'une réaction inhabituelle, c'est pourquoi nous allons vous contactez par email afin d'en discuter avec vous. Veuillez vérifier vos emails pour plus d'information. |
Customer ServiceSo I am a natural blonde level 9, the color I used to wasn't exactly what I was looking for however still a nice color. BUT when I called customer service I don't remember her name (Dang it!) but she was fabulous we ended up changing what I'll get in the future did it free of charge and explained hair language to me without making me feel stupid. Ya'll gained a new customer the customer service is wonderful not to mention I keep getting compliments on how shiny my hair is and it so soft!! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
FantasticI was pleasantly surprised at how easy this was to use. Color was dead on! My hair felt so good. I had been watching the reviews for months and finally decided to take a chance. I was scared to death! I am mad at myself for waiting so long. 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |