|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Doesn’t cover gray hairsIt’s now able to cover my gray hairs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Einfach super, 5 SterneIch war zunächst skeptisch, aber jetzt bin ich restlos vom e-Salon überzeugt. Ich habe meine Traumfarbe bekommen, so, wie ich sie früher hatte. Friseur oder Drogerie, kein Produkt hat mich zu 100% überzeugt. Ein ganz großes Kompliment an die Mitarbeiter des e-Salons. PS: Die Kopfhaut brennt gar nicht, die Farbe ist super verträglich. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKarola S.- Vielen Dank für Ihr Feedback. Wir freuen uns sehr darüber, dass Sie Ihre personalisierte Farbe lieben. Nichts macht uns glücklicher, als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. Nochmals vielen Dank, dass Sie Ihre Zufriedenheit mit uns geteilt haben. Wir sind für Sie da. |
Komplett andere Haarfarbe als kommuniziert und erhofft...Mehrfach gab es, mit Fotos, die Bestellung auf Hellbraun- Aschblond, leider bekam ich nur eine Ansage, man könnte auf meine bereits hellen Haare nicht heller werden. Mein Foto wurde offensichtlich nicht berücksichtigt. Nun bin ich dunkelbraun und meine Aufhellungserfolge vorher, komplett zu nichte. Mfg Buttker 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
Love the kit- Second time I have problems opening the bottle.I'm going to add my experience with the two last kits I received, first one I had a hard time opening the blue cap bottle and I had to ask my husband to do it and he had problems too, it was a mess and I lost time and couldn't use the whole mix. Now the second time is the same but I can't get help opening the bottle so I stuck with all the prep work and waste of time because of this, I'm very upset because it is my ME time and I have so few of those, completely ruin my day and I can't even color my hair, I hope you take care of this issue because I don't think I'm the only one. Thank you. I really love my color, looks really natural and it has the golden tones I wanted. As a first time, the kit is different from the box you buy at the market but I enjoyed the experience of taking my time to make it just right, it is a lovely presentation and all the personal details make you feel special. I got an email asking about the results and I'd say it is totally worth it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSandra - Thank you so much for sharing your feedback with us! We truly apologize for the inconvenience your last two Color Kits have caused you. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
color was good but had a my hair was straw afterI really liked the color they sent and it was easy to apply. I had my daughter help so I didn't miss anything. Ever since I have used it though my hair is extremely dry no matter what I do to it. Very reluctant to color any time soon, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLisa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
It is NOT the same colorI am sad this is not the same color I had previously. It's very dark and I don't see any copper. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosErin - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Hair falling outEverytime I have used the priduct my hair falls during the process. Not in clumps, but it is a decent amount. I am jot saying that this is common, but it jusst doesn't seem to be. Great fit for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJaclyn - We’re truly sorry to hear that you have had hair loss since using our hair color. Generally, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Barely any change, and the colour it did leave is awfulI wanted so badly to like this, I was so excited to add a coppery tone to my medium brown hair. Let me also start by saying that as a brunette, I knew the colour wouldn’t be a vivid ginger. However, this product somehow managed to not only transfer hardly any colour at all, but has in fact made my overall hair darker! I wanted a warm, gingery copper, and made a note asking please don’t give any purple or wine tint. But that’s exactly what I got. My hair is now even darker than before and in the light it is dark purple! The directions were also misleading, and maybe this is where I went wrong. The roots needed 15 minutes to develop according to my instructions, but I have a lot of hair so it took me a long time to actually finish with them anyway. And then, it took me longer than 15 minutes to coat my ends, so by the time I had, I was worried about my roots over developing and yet there was no information/time to let my ends saturate. I’m so disappointed, I was so excited for a new change. I want a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Sofie! Thank you for contacting us. We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |
the color was not what I wanted,I ask for a color to match the white gray coming in and was colored a blonde instead. Lately the colors have not been the best shades. But I just use it as I do not have the time to do all this reporting. But I have seen a difference as when I first started. Not soo happy anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJeanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First TimeNicely presented and easy to use. Colour perfectly matched my natural hair, and covered greys. Colour did not seem to last long. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Robyn! Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! Your colorist will be happy to review your formula to make it last longer. We appreciate you sharing, and happy coloring! |