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Color Set
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66,962 Verificado Comentarios de clientes |
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Did not color my gray and I left it on longer.Did not color my gray and I left it on longer. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very unhappy left me with a washed out pink colour in my hairWas excited to try this product used this evening and it’s left my hair looking a very washed out pink my hair was blonde and I wanted to add copper to it, as the blonde was high maintenance and it’s now pink! Not even a nice pink a I had pink hair 2 months ago kinda pink 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNakisha W. - Thank you for your feedback. We are so sorry that our colour did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unsatisfied and tiredThis is my third order trying to get the correct color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRodolfo - We’re truly sorry that our color did not meet your expectations. We have reached out via email to discuss your color formulation and further assist. |
Never GoldenI've written a couple of times and still this has turned my really beautifully colored hair mahogany brown, not golden. I am so disappointed and now going to get this professionally fixed in a regular salon on Friday. I kept trying, but it's not at all what I've communicated or what is showing online. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Ma nouvelle colorationAprès échange avec le coloriste, j’ai trouvé ma couleur parfaite. Disparition des reflets orangés. Un châtain clair cendré comme j’aime! Les cheveux sont brillants et souples et la coloration sans ammoniaque ne dégage aucune mauvaise odeur. Je suis fan;-). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love love love esalon coloringI can’t thank you enough my hair is getting longer and healthier. Love your product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKirielena - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Covers the grey!Covers the grey! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Nice natural brownThis was the first time I did the permanent color, and was really nervous. The ends seem a bit lighter still, but overall, I really like the shade and how natural it looks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSummer- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Did not produce the color i expected.I expected to be a dark, ash brown. My hair is jet back with silver highlights. I look like I have a ton of grey hair when the light catches it. (I had no grey hair before). Trying this product was a mistake. The positive I will mention is that the started kit did come well equipped and the packaging was done well. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not Covering Gray, STILL Incorrect Color & Excessive BreakageDespite my extremely detailed CONTINUAL requests, the color in my kit is still incorrect! I require a light to medium copper, (the color of my hair), to touch-up my roots between visits to the salon. No matter how many times I've specified, I'm yet to receive a color remotely similar to that I've requested--light/med copper! I don't want burgundy, mahogany or anything resembling either, but that's what you continue to send - my color requests, to date, have apparently been ignored as I continue to receive burgundy, mahogany &/or variations/combinations thereof. I've had to get highlights because my so-called estyle "colorist" couldn't follow instruction, blended the wrong color & I didn't realize until it was too late. Moreover, regardless, of which color you send-- NONE of them cover gray. I followed the instructions (time-periods) carefully, but still the gray in my hair remained. In addition to the aforementioned, and most upsetting of all, is that your hair color BREAKS-off a great deal of my hair each time I use it. As stated, I followed directions precisely & was very careful not to leave it on longer then instructed. I realize there is some breakage when coloring, but this is much more than experienced previously or since- if I use much more of your color I'll be bald & won't have to worry about hair color &/or covering gray! I'll rather be shopping on wig sites hoping they know the difference between copper, burgundy and mahagoney so I won't be completely doomed! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuliette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |