66,962 Verificado Comentarios de clientes |
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Quality changedI have been using your products for last 2 years and have always been delighted with the colour and how long the colour lasted but recently I have been disappointed. The last 3 have definitely not lasted as long, the colour seems to be faded within 3 weeks and desperate to colour it again…..whereas before it was around 6.5 weeks before I was feeling the need…quality definitely not as good 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Doesn’t keep color on grays and fades quicklyI have seen noooo change in spite of my last note/request. I’m ready to move on. Request written : (1/14/2022) My hair kit seems to fade easily and doesn’t cover my grays for more than 4 or so weeks. I need a darker richer color with less blonde and a darker note 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn't match my rootsMade my roots red, now i have to find a color to match and color correct my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My colorist ArianaI want to let Ariana know that I love the way my color came out. This time the color did a much better job covering the roots. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Aida - We truly appreciate your feedback and will be sure to let Ariana know you're loving your adjusted formula! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Good stuffI like having the product delivered, especially like how I can communicate with a colorist to make any adjustments. Color lasts longer if used with Tint Rinse. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
AwesomeI 💕 my color, it looks so natural. Thank You. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Stlawrence - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We look forward to blending your next color soon! |
So very happy!I am so glad I took the leap of faith and tried eSalon. My hair feels really soft and healthy, and looks shiny. The color came out beautiful and most important, no more greys!! I feel so much better about how I look! Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Nancy - This kind of feedback is very rewarding. We're super elated to hear that you're enjoying your hair color and you're happy with your decision to join our eSalon family. We look forward to the next opportunity to delight you! |
Love the natural toneI love how natural my tone is after a colour. I have used the cheaper brands and just looks fake. Whereas this leaves my hair looking healthy and doesn’t look dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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MarietaI just tried the color today and Fall in love with the color , leave my hair very shine and soft, very manejable too. Will continue using the products but changing to every 3 weeks. I also Like the kit very cute. I will like to have a free shipping.? Thanks for the service. Marieta 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Marieta - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair! Our free shipping threshold is $42.00, we also offer waived shipping on every other box when you order multiple Color Kits at once! We look forward to continuing working with you. Happy Coloring! |
Good for scalpThis is so easy to apply. and doesn't make my scalp itch and burn like other products do, (even professional ones). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |