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Still disappointed my grays do not hold colorI love the color but my grays in front come through within two days .. disappointing 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoAnn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedMy hair was originally medium brown and I requested to go lighter to a dark blonde. The colorist messaged me and said with my skintone, I'd look better with an ash blonde color. The color turned out to be a medium/dark brown with significant red tones. Total opposite of what I wanted! I frequently added information via photos and commentary about how the color was fading as the weeks wore on. I was hoping to hear from the colorist as I added information but only just heard something via email today, when they were preparing the color to ship it out. Through my account I had requested to go lighter...again. The colorist told me my hair can't be lightened now with the color in it. I'm so confused and disappointed because I originally wanted to go lighter but now I can't. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKate - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great productLove easy to use 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Awesome hair colour design!!!!This company believes in customer loyalty service and care!!! I highly recommend these people who create colours that last and are easy to apply!!! 11 de 13 personas encontraron este comentario útil. ¿Y tú? |
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Mein erstes MalIch bin von dem Ergebnis total begeistert. Meine Haarfarbe ist der Hit, schimmernd und glänzend. Das einzige was ich nicht so gut fand, war der extreme Geruch in der Nase. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Beautiful and EasyBeautiful color and easy to apply! 5 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Color setExcellente crème colorante 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Reds are hard to matchI don't want the color of CARROTS or A BURGUNDY, with that being said.....You guys nailed it! What's more important is that when it starts to fade, as all colors do, its very gradual. Thank you and here's to my next shipment. Trudy McElroy 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Nailed it the first timeI’ve been going to a salon for 25+ years but wanted to try something in between. I’m very picky and particular about the strawberry blonde shades I want. My first box came with 2 different color mixtures and I absolutely love them both. It’s perfect !! I will def keep using this product and may even be able to ditch the salon all together. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Didn’t cover my greyThis was my first time using esalon, I love the color, I love the way my hair looks and feels after I used the color but unfortunately it didn’t cover my grey and since the only reason I wanted to color my hair was to cover the grey, I don’t see a reason to buy it again. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |