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Horrible Orange!This isn't even close to the color I wanted or HAD to settle with! I'm so upset! I will have to wear a hat or get a box color from the store to fix this disaster! It's so horrible I want to cry! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
High hopes but not deliveredthis does not cover my gray and it leaves my hair hard enough very soft. I go over it with store-bought dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
dissatisfactionI dyed my hair with this dye for the first time. The color is really beautiful, but although I kept the dye in my hair for the time you suggested, I saw that my whites did not turn off after I washed it. why could this have happened? Can you clarify this so that I can place my next order? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Burçin! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has got back to you to help you further. |
Fantastic Color Set!I have colored my hair in some form or fashion since I started going gray at 17. I started with L'Oreal and after many years discovered I was allergic to it! Switched to Clairol and have been using it ever since. However, I thought I would give this a try. Holy cow, you talk about a game changer! My hair is soft, shiny, and healthy feeling. And the color, shut the door. It is beautiful. Try this one, you will throw the others in the trash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Red tonesMy color has too much red after a few washes . I don't like the red, and I worry about what will happen when I spend time in the sun. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not the right color for meFirst color was duller than what I thought I chose, a true copper auburn, what I got was a dark blonde with a hint of gold. Second adjustment I asked for a deep copper red. What I got was more blonde with a hint of copper and maybe just a touch of red, maybe. They really just want me to be a blonde, when I’m naturally a true auburn who wants to go richer in reds and coppers. Thank you, but not wasting the money for a 3rd try. I’ll visit my Sally’s store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not greatI was unhappy with my first order. It didn't cover my grey. I asked them to lighten the colour for my next order but they didn't. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Balvinder! We are so sorry to hear that your hair color hasn't covered your greys. Please check your emails, we just got back to you to help you further. |
ParfaiteMa coloration est vraiment conforme à ma demande afin de neutraliser un balayage vraiment moche fait dans un salon. Le rendu est parfait. 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Nice colorThe color my colorist made for me from the information they gathered from me was very nice. It gave me a soft and natural color. I would order again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colour but not enough grey/white coverageVery good quality at home dye and the colour came out lovely and natural, so much better than off the shelf drug store brands and a very good match for what I was after. I liked the kit, instructions and setup which I followed to a tee. Unfortunately a lot of my greys and stubborn white hairs didn't get covered so this was a bit disappointing. I've asked for a lighter colour and better grey coverage with my next kit so let's see how we go :) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |