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Color Set
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66,962 Verificado Comentarios de clientes |
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Best customer service EVER!This is the first time I have used Esalon. I ordered my. Color. When I applied the color and was blow drying my hair I noticed that all the Grays were. Gold bronze not dark brown. Easton and my color specialist sent me a new combo for free. Unfortunately, I got the same results. Esalon and my specialist sent me another color FOR FREE ! They were more concerned that I received the correct color, rather than making money. I was blown away by the way they handled it and helped me. I’m still trying to find the right color; however. I think I’m making the error somewhere, not them. Just because of their costumer service I will stay with them ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Did Not Cover My Gray RootsI wasted my money and time on this product. I left the product 30 minutes instead f the recommended 15 minutes and the grays were not covered. It did not even cover the few gray hair on my eyebrows. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAntoinette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colorI don't like the color for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
UnsatisfiedDid not cover my gray like other color systems. Disappointed because the concept and packaging is very appealing. I did not get the results expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaParisienne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The BestMy color is gorgeous and so soft. It looks like I went to the salon. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Salon like resultsI was wasting money at hairdressers before. This product was custom made according to my choice. Got desirable results and the colour doesn’t fade quick like store bought colors from all brands do. I can’t describe in words how happy and satisfied I am with this purchase. A big thanks to e salon for introducing it to me👍🏻👍🏻👍🏻🌟 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Fabulous, so happy with my color.Beautiful. My husband loves it ❤️. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best online purchase in a long timeI am very very pleased to have come across this website. I have purchased from other brands like Madison reed. This brand is by far superior and the quality and quantity is better. I loved the packing and custom instructions with my name on it too. I will be definitely recommending this brand to everyone. Not to mention the price is way more affordable too! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Still not the right color!I wanted it with more red. It still isn’t red enough and still isn’t covering my grey. I love everything about it except it’s not right and half my grey is still grey or actually it’s more white. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Worst hair color I have ever usedWhoever the person who makes what color was should get fired. I’ve never had the worst result in my entire life of dying my hair for 15 years. All my router disgustingly brassy and my beautiful blonde strands darkened to the most boring dull color I’ve ever seen I want a full refund immediately or something to correct this horrendous color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIlona - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |