|
Color Set
|
66,962 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Poor Grey Coverage AND REDISH!!!I spoke to the very pleasant colorist but the more I think about it and past experiences with other box and “services” I just don’t understand why such a REDDISH TINT! It is soo disturbing! I have tried for the light brown/dark blond before and never gotten this much red! The one really bad area of NO GREY COVERAGE at my middle top split has never happened either and I believe and also figured out with the colorist is because (as in the past) I should keep it on longer that 30min! I knew 30 was too short but I figured maybe your color is extra specially made and different didn’t need all that time. I appreciated the second complimentary color when the first was wayyyy to dark but I just don’t understand even with the uploaded pics it keeps getting so wrong? If the colorist needs a picture of what I want that she should have asked for that in the beginning. Now I have a formula that is wayyy off and a grey patch I am supposed to figure out what to do with and wait for my next delivery because I can’t purchase right now and really to purchase a while kit for one patch seems like a waste. I don’t even know how to continue using this service? There seems to be a miscommunication and constant increasingly errors. I want a light brown without a prominent tint PERIOD. If I have to gradually lighten more with highlights than I understand that. But please try and get it as less red and cool as possible. If u need a pic of what I am talking about besides all the pics I uploaded from the first than let me know. My shade is a medium brown. So as light from that as possible w AS LITTLE RED AS POSSIBLE! AGAIN IF NOT POSSIBLE than just say so please. I was really excited about this service. Maybe another colorist? I really like Yvette. Maybe it was just confusion. The timeing was an error on “your” part I believe. I can’t be expected to understand all the color mixture effects over the phone without seeing it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBuqe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Just okayWasn’t red enough. More brownish. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMeghan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
TerribleHad to have a professional fix my hair for $400 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBethany - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not strong enough to cover my greyTried it twice - was a waste a time. Not for me definitely. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCarolina, - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
2 choices blackIt’s not really YOUR custom color because they only give you yltwo choices of black and I tried both and they BOTH don’t cover the gray! I specified that I had a gray crown and I wanted the darkest black they could make. My roots came out a light brown! Not happy at all! I asked for a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNadine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Professional looking colorLove eSalon! I was pretty intimidated coloring my own hair and using an at home product, but eSalon made it so easy and the color looks like I just came from a salon. I get compliments from strangers and people ask about the color. My hair feels soft and conditioned after coloring and lasts for weeks. I wish I hadn't waited so long to use eSalon! 13 de 13 personas encontraron este comentario útil. ¿Y tú? |
|
Perfect.I love the colour. The root and ends match. The two different colours for root and mid and ends were a brilliant choice. 19 de 21 personas encontraron este comentario útil. ¿Y tú? |
|
No Brass, all Sass!I have been coloring my hair for too many years. I am still refusing to go grey... just because I can. When I was purchasing hair color from stores I was always so disappointed and after a short time felt the color always showed as brassy. My natural youthful hair color is dark brown. Over the past 5 years I have adjusted by color on multiple occasions from dark brown to what is now a darker blond/fair. With each small change E-salon has gotten it right every time. It looks natural and there is no brassy undertones. I love it! 14 de 16 personas encontraron este comentario útil. ¿Y tú? |
|
Nice color and dimensionI followed the tutorial which I think helped with success. I hadn’t used that process with at-home coloring in the past. So far it seems to be holding the color. Some gray is coming in, but it’s all new growth so there isn’t anything ANY color process can do about that! I’m enjoying the color. 9 de 10 personas encontraron este comentario útil. ¿Y tú? |
|
Nailed it!I asked for a few changes to my color (described in my own special way) and you NAILED IT! I have never been able to find a color with red tones that didn't look like it came from the closet of either a clown or a drag queen. This color is so natural looking. I love it - and your excellent customer service. Thank you! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |