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Color Set
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66,962 Verificado Comentarios de clientes |
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Not very pleasedI finally tried my custom care color. I was not pleased. It was very messy to apply. Mixture was very thin and watery. When rinsing off the color it took forever for it to run clear The color was just ok. The hair is softer but it did not have a sheen I won't be ordering it again I also would have liked including a cap with the kit to use while waiting after application of color. FYI I did follow the directions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Supposed to be med blondeIt’s too red Iam not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJesse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
NeverWithin a month my hair color was reddish brown not a good color on me. Also I never agreed to autoship now I have a product I don’t want can’t use and out whatever you charged me. I cancelled the autoship I don’t know why I am surprised by anything your company says. In the salon I was charged for a glaze I never asked for and had to fight with your nasty arrogant manager to get my money back. This happened on three separate occasions. BTW the store is the one in Eastchester NY 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! Also, I wanted to let you know that we do not and have never had a Color Studio in New York. Our Color Studios were all located in California, and they have all been permanently closed since 2020. I hope this helps! We truly appreciate your feedback. |
Transitioning to GrayI'm so pleased with the individual attention to detail that I have been given as I transition to my natural gray color. The demi-permanent color of light brown is so perfect. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfect color for meGreat product and friendly knowledgeable staff 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Wow!Could not be happier with my result!!! My color is PERFECT! The dimension is incredible! I feel 10 years younger! Thank you thank you thank you!!!!!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The GreatestI used this dye for the first time yesterday, and I am in love. I was using madison Reed which did OK but decided to try Esalon because I was curious in the difference between them. OMG Esalon is way way better. They send you way more in a pack and my first box I got for 11.00. Madison Reed don't even send you no packet of shampoo and conditioner and no dye remover or pre dye packet you put on so dye doesn't stain. My hair turned out phenomenal. I will never use another dye. Love this product already after one time. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Flawless and dependable as always!I’ve colored 5 times with e salon. I was originally a client with another mail order color company that went out of business. One of the other very popular mail order companies didn’t have colors in the range that appealed to me, so esalon won my business and has kept me coming back with excellent customer service. This time I emailed back and forth quite a bit with a representative because I wanted to go darker. I’m so impressed with how quickly they respond and how helpful they are. Id have gone too dark if I’d chosen the color myself. If I could change one thing, I wish the color lasted longer on my gray roots, but we have crazy hard water that’s softened which I know is a downer for color, so all things considered, it’s the longest lasting I’ve found. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Love the color but..I love the color adjustment my stylist recommended. However, I started noticing grays 3 weeks after coloring. Usually I can go at least 6 weeks before seeing anything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeticia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
voleursVous expédie et vous factuer des produits non commandés !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey P. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion concernant notre Abonnement Couleur. Lors de votre premier achat sur notre site, vous aviez la possibilité d'effectuer une commande unique ou de bénéficier de nos offres, grâce à l'Abonnement. Vous choisissez alors la fréquence de livraison de vos commandes, selon vos besoins. L'Abonnement Couleur est très flexible et peut être modifié ou résilié à tout instant depuis votre compte ou en nous contactant. Nous allons donc revenir vers vous par email afin de vous aider ! |