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ColorUnsure what the reason was on the color this time... It made my hair color very burgundy like fake looking. First time ever. This is my 3rd batch and prior applications were great!!! Disappointed this time. Kind of a bummer... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheri - We're sorry that your most recent color application didn't deliver the results you expected. We've reviewed your profile and see that your colorist credited your account with one complimentary color order. This complimentary order will include a reformulated color based on your feedback. We look forward to crafting your custom reformulation to better suit your needs. |
Does not sufficiently cover graysI am not satisfied that the product colors the gray hair I have. Also leaves my hair kind of dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary- We’re sorry that you were unhappy with the gray coverage of your color. Since the color was not 100$ satisfactory, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Excellent hair colorWhen they say they design the color for you , they mean it. I suggested what color I wanted my hair, and sent a picture so they could see it, this was a couple years ago. The color was perfect, and it lasts longer than when I have my hair colored at the salon. a few months ago I deicded I wanted a shade just a teeny bit darker. They made the new formula and I tried it and it is exactly what i wanted. If I had not been satisfied, it could be returned, they want you to be happy with your color. I have my hair professionally colored every 6 weeks since I have highlights and not up to doing those myself. After about 2 weeks, the roots are showing. I have mixed 1/2 of the product and colored the roots and it matches perfectly. I do not keep mixed product, I just use 1/2 of each bottle and it has worked very well over the years. I love that they enclose pairs of disposable gloves and they are very substantial gloves that fit very well. My first order I received clips, a nice vinyl cape, a packet of shampoo and conditioner that they recommend, a packet of stain guard and a stain cleaner to wipe off any stains on your skin., and a mixing bowl and professional type brush to put color on. Now, this was with the first order. Now when I get my order, I still receive with it the gloves, the shampoo and conditioner packets, the pairs of gloves, the stain guard and stain remover . I highly recommend this hair coloring kit. You cannot lose since they will correct the color if you are not completely satisfied. As I said I have been ordering it for several years and have it set up to ship every 6 weeks. I am notified prior to shipping to see if I want any changes, and also notified when it is shipped. 1477 de 1547 personas encontraron este comentario útil. ¿Y tú? |
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Best Money Can Buy!I love this product.....it has saved me bundles of money. So easy to use and always come out looking fabulous. Even my hairdresser likes it. 238 de 251 personas encontraron este comentario útil. ¿Y tú? |
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LOVE this service and product so much!!I love that right when I'm thinking I need to put a color in, BAM a package arrives at my door. No more running to the store, it's in my hands ready to apply as soon as I need too. So great that I don't have to think about it, it just arrives and how simple it is to change the color ahead of time by the friendly reminder email before they ship it - So in love with this service!! Thank you to the wonderful person who came up with this idea!!! 399 de 423 personas encontraron este comentario útil. ¿Y tú? |
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Best hair color product ever!My hair color is great and the feel and texture after if my hair is a if I never colored it. Very professional looking color done at home! 88 de 97 personas encontraron este comentario útil. ¿Y tú? |
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Beautiful soft colorI've used the product 3 times so far and am so happy with this entire process. The customer service is outstanding and the color covers my gray as well as giving my hair a soft sable color. Very happy. 9 de 9 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAriane - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
I love it!The E Salon hair color has made my hair look much better than it did before, not only the color but also the texture and brightness!! 7 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusana - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Great product!Great color match, I'm very pleased with it he color. It closely matches my natural tones and highlights. This was my first time using esalon. 7 de 7 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusana - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
AmazingThe color is amazing! The color isn't brassy like the other auburn reds I have used. Colors my gray completely and evenly. So easy to use. 6 de 6 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We're so happy to hear that you're enjoying your hair color! We appreciate your feedback and look forward to hearing from you again in the future. |