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Color Set
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66,962 Verificado Comentarios de clientes |
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Didn’t receive my colorTried to contact costumer service several times, never got an answer, still waiting for my color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Amanda! We are so sorry to hear that you are still waiting on your eSalon order. Please check your emails, we just got back to you to help you further. |
Missing PurpleThis new color formula was really disappointing. The purple tint was missing, the color was just a mid-brown tone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeanne - We're so sorry to hear you were disappointed with your recent color application. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Quality productsEasy ordering, easy to use. Got the color I wanted. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Tolle FarbeHeute frisch gefärbt. Hatte eine Nuance dunkler bestellt und wurde genauso geliefert. Hatte auch noch etwas bessere Grauabdeckung angefragt. Mal schauen, ob das auch geklappt hat. Haare nach dem färben weich und glänzend. Schöner Duft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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EasyEasy to do nice color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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A beautiful auburnI got a beautiful auburn hair color( the color I wanted), adding to that the color is uniform on roots ans ends I will write another review after two weeks to give an update Thank you stefanie ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colorJust wish it had better Grey coverage. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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This dye did not work.After using this to cover my last dye that was more red than I wanted each time I washed my hair the towel used to dry it came off covered in dye. The result is I am back to the red that I wanted to cover. My daughter who studied hairdressing at college applied it so I know that it was done correctly. She dyes the hair of 4 members of my family and this is the first time.this has ever happened to anyone. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSHIRLEY S. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please check your inbox for more details. |
Brassy lookingThis was my third time using esalon and the result this time wasn’t good. My hair had distinct brassy tones. I contacted customer service for assistance in correcting the problem and after a full day I received a reply that basically suggested I buy more dye. I researched the issue myself and cancelled service. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPauline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Brassy and dark balance is off!Was at a 9 Blonde light in color and they would not match me they sent me a 8 medium (a whole year of work gone ) to a dark color with red and yellow tones. Was told ( afterwards sending me a second box that made my hair darker) they could not match my color! Was told they would not go lighter than two tones of your natural color but that wasn’t the color I had. The pro side is they answer the phone every time you called. The con they can’t match the color you have regardless of pictures they should’ve just been upfront about it. I just went out and I was asked if I was a red head! Embarrassing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out, and please let us know if there is anything else we can do to help! |