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Color Set
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66,944 Verificado Comentarios de clientes |
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The texture of the product is greasy and rubberyI cannot get the product to rinse out of my hair even after several shampoos. It feels like a rubber texture on my hands and there is a leftover film on my hair. This did not happen the first time I used the product, but the next two times the formula was like this. 178 de 186 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy- We’re sorry that you were not able to easily rinse the color from your hair and that it left your hair with a film. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Made for me hair colorLike product but found custom color a shade darker than I would have liked. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJo Ann - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter shade that you left by logging in to your account. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation based on your feedback. |
Root colorIt didn't light up my roots they are still dark brown and the underneath roots 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAneysa - We apologize that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Then, once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Very Upset and UnHappyAfter receiving my order I was so excited to color my hair. But the end results wouldn't make me feel the same. My roots turned orange yet the rest of my hair would remain the brown it was before. I am in tears thinking about the results. The cost to fix this mess is going to prove to me that $14.95 was a HUGE mistake. I want a FULL refund!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re sincerely apologize that your roots turned an uneven, unwanted orange color. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Love your productThe best i ve ever usef 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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It covers the gray!I love the color and the instructions worked out great! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very happy customerI was very happy with this purchase and will continue buying the product. The instructions were easy to follow, the color was true and gave good coverage. A month later and it hasn't faded - only my roots are growing out! My husband has said several times that he loves the color! That's a "SOLD!!" 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great colorThey matched my color perfectly and the gloss was amazing!! I received my product very quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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So much gentler than commercial hir-dye.This product is great because it covers gray very well and doesn't burn the scalp or smell bad! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love, love, love it!I just love this product and auto delivery is an added bonus. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |