|
Color Set
|
66,713 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Great QualityThe quality is there however we haven't quite got the coloring right it's too dark for me . I have natural reddish highlights in my hair therefore making it harder for this color to match. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosVonn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I got allergyI got allergy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLaxmana - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Custom hair colorI think the color is actually quite good. But, I normally use the temporary color. When I subscribed, I reported that, and ordered the demi-permanent, which was as close as I could see to the color I use that washes out in 28 shampoos. This product is more permanent than that, and while I think this color would be great for my annual permanent color job, it isn't what I want to use for color upkeep the rest of the year. For others who expect a more permanent color, this is as fine a color as I've used, including whatever my stylist uses in her salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Did not notice a difference at allI did exactly what the directions said. Noticed no difference AT ALL. Now I'm trying to cancel this and they make it near to impossible to do so. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBecky - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too darkIt is leaving my hair a darker brown than the red I was wanting. I know red is a difficult one to get right as there is a lot of "oranges" out there, but this is making my hair so dark that it is completely washing out my complexion leaving me pale faced! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichelle- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Be ColorThe color I ordered was not what came.y hair is PINK. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTina- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
cover grey rootsI have an ombre style hair color... my natural color is medium brown with 40% grey at roots. I color just the roots and then color natural fades to golden color from previous highlights(2 yrs ago). The color sent was a great match but grey roots already showing after 1 week. disappointed...did not last as long as otc Clairol root touch up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wrong color! Very Dull...no shine at allI want to give this a good review, but I can't. It's one star for being inexpensive, nice packaging, great instructions, but this was a waste of my time. My hair came out the exact same color...and it was alot of work for no change in color. My hair felt horrible afterward. I used the two bottles sent for the first time, (one for roots & one for the rest of my hair), gloves, conditioner, and followed the instructions to a tee. I sent a picture of my before hair, explained what I wanted. One of the Copper options for dark hair. I'm disappointed. I'm not really wanting to change the color, even though it's nice that eSalon will work with you. My hair just felt horrible afterward and wasn't shiny at all! I don't want to go through all that work for disappointment again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPennie- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
DisappointedMade my hair feel sticky and the stickiness would not wash out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDenise- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Cancelled My ColorThis is only my second time using esalon to color my hair and I am now cancelling my auto renewal because my skin really broke out after using the most recent batch they sent me. I had itchy, red spots on some of the parts where it touched my skin - I did not let the color linger on my skin either. Bummer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichele- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for your recent color and reached out to you with more details. |