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Color Set
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66,713 Verificado Comentarios de clientes |
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Not so happyI have been using this product for a year. The last three times it has not completely coveref my gray. I thought at first i was missing those areas so i had my daughter help me still not all covered this time my husband did it and my hair was saturated even left on 5 minutes longer. Guess what not totally covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy - We’re sorry that your hair color did not provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. . Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Don't likeThis is my first order. And I'm not happy with my color 7.04. I thought it would on the blonde/brown side of color. I had blonde highlights with a aurburn color. I wanted an auburn which in my mind is a reddish brown and on my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanis - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
WowStill full of gray and roots onky is black.... how do I cancel ?? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Cancel and refundPlease cancel order 417839 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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awfulI don't ever want to use this product again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom Hair ColorThe color was darker this past time and I don't like it as well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJettie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
They just can't seem to get it right...I've tried to work with the colorists to get the color I want and they never seem to get it right. Oh well, back to the salon I go. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori- We’re sorry that your hair color wasn't what you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not worth the moneyKeep sending wrong color. Colorist not listening to request. Waste of mobet 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
chochlate brown hair colourafter inputting my profile on this site i was offered the colour chocholate brown. i have used this and now my hair is more or less black and will cost me a fortune to try and put right so i would not recommend this service to my friends 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Good color, but didn't go all the way throughI have been having my hair professionally done and filling in the roots with drug store color. I went back to esalon and decided to go from a dark brown to a dark red. They sent me two types of color, one for my roots and one for the rest of the hair which had previous been dyed. The roots and the ends are colored red but the area right after my roots (which had been colored by the drug store color) didn't really take the color. You can't see it if you aren't looking, but I'll probably need to do an all over color again. Also, my roots are a bit redder than my ends which isn't desirable. Maybe the root dye was too strong or the end dye was too weak? Hard to tell. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWhitney - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |