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Color Set
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66,566 Verificado Comentarios de clientes |
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Not againThis hair dye left a sticky residue in my hair after 3 washes and a good clarifying shampoo it finally came out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCj- We’re sorry that you were unsatisfied with our Custom Hair color and that it left your hair feeling sicky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |
Hair colorIt was the wrong color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWanda - We're sorry to hear your color application wasn't what you were looking for! We're happy to see you've already spoken with one of our licensed colorists, who has sent you a reformulated color for free. We hope this color is just perfect! |
Too DarkI ordered a Light Blonde colour and it came out light brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
😔AwwMy hair color was nothing like it was supposed to be, it just lightened my hair to dirty/Sandy blonde color it was supposed to be red/paprika, live and vibrant, I'm really sad. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarel - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Will never purchase this againSo I went through the process, got my color in, followed the instructions to the letter. There are entire sections of the ends of my hair that didn't take the color. Typically this can be blended in depending on how I do my hair but this is like blocks, literal squares. I've been coloring my hair for nearly 15 years, both professionally and at home, and I've never been more disappointed in a hair product, especially considering how much they charge for it. The only reason that I've given two stars instead of one is because the color that did stick is a pretty shade and nearly exactly what I selected when going through the ordering process. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAimee- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not Right ColorI asked to go a little redder and my hair looks brown. Not happy. I have a big presentation for my company and now I have to spend over $100 to fix it. I don;t understand what happened. The first color was good, I just wanted a little more red? I have stopped my order till I hear from you. Not sure what to do from here. I really like working with your company. please help. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
No differentI have used this product twice and my grey hair is back through within 2 days . I gave it ago to see if it was different from shop hair colours but was just the same. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarian - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not consistentseems like color was not consistant, went back to store brand 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Custom colorMy last hair color I got from you made my hair sticky like gum. Ended up having to go to a salon to get it fixed spending $30. I done it the same as before but was very dissatisfied this time. I'm not sure what the problem was maybe old color or something. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Please cancel all future ordersThis last order made my hair oily . It took three hair washes to stickless out of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie- We’re sorry that you were unsatisfied with our Custom Colorand that it left your hair feeling oily. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |