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Color Set
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66,566 Verificado Comentarios de clientes |
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Its Not For MeI used E Salon for the first time and was not impressed with my color that I received from them. I wanted it to be more blond. The color said light blond so I expected it to be the color that I already have in my hair. It didn't turn out that way. It almost has a red tint to it. I also struggled to color my hair by myself. For me its best to have a professional doing my hair, I guess I have to spend the money to have it done right. I heard that E Salon is a good company and I am sure they are, but its just not working for me. Also, please cancel my future orders please. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichaela- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorI am still kind of brassy on top and darker on the bottom . My hair stylest says that an Ash color would be the best. She mentioned #7 or #6 . I am not sure what that means 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrances - We're sorry to hear your color was still brassy on top and darker on the bottom. We'll be forwarding these comments to your colorist to make sure your next color is adequately adjusted. To ensure your ends don't get over darkened or over processed, make sure you apply your color to your roots only. This should help going forward. |
Hair colorThe roots are getting the color but my ends fade to blonde so quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadeline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Shipped in errorI cancelled the last purchase and it was shipped anyway, and my credit card was charged. Unfortunately, my sister was intrigued by the product and opened the box, therefore I cannot return it. The last time I used it, it irritated my scalp and had an ammonia smell to it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We apologize for the miscommunication regarding your account. We see you've already spoken with one of our associates who helped you find a way to return the order for a refund. |
Wrong colorWanted plum got plain brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We're sorry to hear the color wasn't purple enough. We'd love to send you a color with bright purple tones! We've added a credit to your account for a free hair color order. Look for our follow-up email in your inbox. |
Color came out very darkI did not have a good experience with the product. The first time my grey hair turned out too much red color. They send me another color to fix the red color to medium brown with little bit copper tone. I received this month and my hair turned out too dark, dark brown. I need to send them email to adjust the color. Maybe I should cancel the order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
ExpensiveI like it and it works but I do not like the price. I think is too expensive. Do not last more than three weeks in my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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still too darkI love the product but the color is still too dark. and too solid. I am going back to buying my color at the beauty supply store where I get more variation in tones. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIleana - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It didn't last as long as I had hoped.I liked the color but it didn't last as long as I had hoped - lasted only 1 month. My concern was to cover my grays and it didn't do the job as advertised. The store bought brand lasted 8 weeks! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatty - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not againThis hair dye left a sticky residue in my hair after 3 washes and a good clarifying shampoo it finally came out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCj- We’re sorry that you were unsatisfied with our Custom Hair color and that it left your hair feeling sicky. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you. |