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Color Set
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66,566 Verificado Comentarios de clientes |
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Had almost no color change on my hairI am very disappointed with the product. My hair color has not changed at all. I hope they will refund the purchase as they promised 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHalise - We're sorry to hear you were disappointed in your color! We're reaching out to you to help you redeem your Satisfaction Guarantee. Look for our email for more information! |
hair colorMy hair still has a red tone after about the 5th time I wash it and I'm using your shampoo and creme rinse so I know it's not those products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShawn - We're sorry to hear your hair is still pulling warm tones. We see your colorist has reached out to you and sent you a free order with our strongest red neutralizing properties. We hope to hear your feedback on this new color soon! |
not returnable unless you pay $12 for shipping.I was never told volume 20 is the only developer available. I cant use this kit! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurel - We wanted to assure you that you shouldn't have to pay to return your unused product. We see you've already spoken with one of our associates who helped you get your refund without having to pay any return shipping fee to the post office. We're glad we were able to help! |
Dont love it.Not enough gray coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
gummy root color that wouldn't wash outThe root dye wouldn't wash out, even after six shampoos and scraping my scalp with my nails. I had to use apple cider vinegar to get the dye out of my hair, so I do not recommend it, and I will not be using it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We’re sorry that your hair was difficult to wash out after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
no thanksno matter how much I rinsed and re-rinsed my hair it was left with a horrible waxy like feeling. color was left on my towels, I have never experienced anything like this 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re sorry that your hair was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
RootsMy roots already starts to looks gray again. I thought with this product gonna take more time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVilma - We're sorry your first application didn't provide enough gray coverage. We see your colorist has reached out to you and has formulated a new color that should last longer and stronger. We hope you love your new custom color! |
ColourThe product is fine I am just having trouble getting the colour right it is still to dark despite telling them this If the colour was right I would give the product packaging instructions delivery the full five stars 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSha - We're sorry to hear you've yet to get the perfect shade! Per our Satisfaction Guarantee, we've added a credit to your account for a free hair color order. Look for our follow-up email for more information. |
MehIt's okay. Not any better than what I've bought in store though. Cool concept. Wish I loved it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica -We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DISLIKE YOUR COMPANY'S OPERATIONS/PRODUCT.YOUR COMPANY HAS A SATISFACTION GUARANTEED POLICY WHICH DON'T HOLD UP. YOU BILLED ME TWICE IN ONE MONTH, AND DIDN'T CALL ME IN FIVE MONTHS FOR A REVIEW ON THIS PRODUCT,BUT AUTO BILLED ME EVERY MONTH.NOW WHEN I GET A CHANCE TO CONTACT YOU FROM MY HOSPITAL VISIT,I ONLY CAN GET MY LAST AUTO ORDER REFUNDED, NOT FIVE MONTHS OF AUTO ORDERS AND THIS PRODUCT WAS NEVER TOUCHED.REVIEWS DON'T REALLY MATTERS,JUST GET AN AUTO PAY FROM YOUR CUSTOMER'S BANK ACCOUNT,WHICH WASN'T AUTHORIZED REPEATED EVERY MONTH.FALSE ADVERTISEMENT!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDarrell- We apologize for any confusion about our service. Since you indicated that you were unaware of our service, we have cancelled your service and current order, as you requested and issued a refund for your previous order as well. Again, we apologize that you were dissatisfied with your experience. |