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Color Set
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66,689 Verificado Comentarios de clientes |
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Not quite the same color...It had too much red in it, for some reason. Also, my hair seems to need a lot of conditioner after coloring. The product seems to dry my hair out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSelena- We’re sorry that you were unhappy with your color results and your hair felt drier than normal. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Tried so many formulasI have been trying for almost 2 years to get the perfect formula, with grey coverage. My coverage is not even a a lot of grey. I was even recommended to try grey magic with this color and that didn't help. I use sulfate free shampoo for color and still withing a week the color is not sticking to the greys. So disappointment that I cannot find a resolution. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConsumer- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist spoke with you regarding your needs and offered recommendations for adjusting the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedMy first hair color is suppose to have lasted for 6 wks and it didn't. I'm returning the rest of your shipping and you're refunding my money. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFlorian- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't cover grayDidn't cover gray. Do not send more. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeann- We apologize that your color did not cover the gray as expected. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Med Brown GoldIt is darker than I expected for Med Brown and it wasn't really golden in home light, more auburn. It does look better outside, and my husband says it's fine, but it seems too dark to me. If I order again I'd go at least one shade lighter, this color doesn't have a lot of life to it when I look at it in the mirror. Outside I see some glow. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience. |
My colorIt left a very rough feeling and it didn't last long at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanne- Thank you for sharing your feedback with us. We apologize your recent order left your hair feeling rough and it faded too fast.Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Used exactly as directed, didn't work.I used the product exactly as directed, taking my time to read the directions thoroughly, mixing the color correctly, separating my hair as indicated, etc. etc. I applied color and set my timer after I was done as per the instructions. Rinsed the color out using the provided shampoo and...damn! It simply didn't color my roots. All that prep and time, for no change! I've never had trouble with home hair color not working before -- even temporary color. Not sure if this product wasn't designed to cover greys at all? Anyway, I'm unlikely to order it again and will likely just go back to alternating between salon and box color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJohanna- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color made my head itch.I have used this color for two years. My color was updated several times. For the last 3 times I used it, my scalp would itch and feel raw for at least a week. Had to stop using it. Too bad because I loved the color and the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for recent color and reached out to you with more details. |
Hard to wash outThis product is very hard to washout, I had to wash my hair 3 times to get the stickiness out 13 de 13 personas encontraron este comentario útil. ¿Y tú? |
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Does not matchMy desired color has not been met and this is my second try...at first try my roots turned a bright brassy blonde color(not matching my red hair, then the second batch turned my roots a slightly darker blonde(still not matching my currently red/coppery color). 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |