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Color Set
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66,566 Verificado Comentarios de clientes |
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?????I am trying to like this product but don't see much difference between this and clariol . Just the price . I'll try again . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelly - We're sorry that you have not been satisfied with your custom blended hair color. We'd love a chance to wow you, so we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that you will love! |
ScamI didn´t received my first order and... surprise! Just received an email with a new order??? WTF? Automatic shipping orders...???!!! I´d never check this. I talk with my bank to refuse the payment, and I'm trying to unsubscribe my account, but is impossible... Could you do it? Amazing. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYolanda - We apologize for any confusion regarding our service. We want to assure you that we have cancelled and fully refunded your second order. We have also reached out to you to make sure we can send you a replacement for the first order that didn't get to you. |
Too tough on my hair.Pretty color but Dries my hair out too much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCheryl- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I don't like the way it leaves my hairAfter coloring my hair is stiff and I have to use extra conditioner. I also think it's too brown and not red enough. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We’re sorry that your hair color did not provide you with the results you were expecting. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Too darkCovered gray beautifully but color too red. Not going to use again. Gray is easier 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosConnie- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ItchyThough my color is pretty it's not what I wanted and my hair is really dry and now my scalp itch constantly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We're sorry to hear that your first color experience with us was less than excellent. We see you're working with your colorist to adjust the color to better suit your needs. We hope you love your new formulation! |
ColorThis color was to light , I need to go back to first color.... with a drop of red in it!!! Is that possible? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJean - Thank you for your feedback! We see you've spoken with your colorist who has adjusted your color to your request. We're glad we were able to help you find your perfect shade! |
Remove me from this site.Initially I loved your product, however, for the last 3 deliveries, I have had problems with the hair color. 1) it stained my skin, and it took about a week for it to fade (this was in addition to the stain remover in the kit) 2) the color didn't last and within 2 weeks my roots were very prominent 3) on the last delivery the color was more of a dark brown than auburn. Please remove me and my financial information from your website. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTerri- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Good end color, poor processIn the end, I do like the color of my hair. However, it took me a full 30 minutes to rinse the dye from my hair. I literally ran out of hot water before the water started running clear. Additionally, the dye collected at my roots and I had to use my fingernails to scrape it out of my hair. I was super happy with the product until it came to wash it out. I followed the directions to a T, but still had this issue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry that your hair color was difficult to rinse out. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
not what I orderedThis is still the same color from the first order. I had changed the color but got the same wrong color. THe color came out almost black. Not a happy camper. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFelicia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |