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Color Set
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66,566 Verificado Comentarios de clientes |
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Too LightColor is too light for my natural hair color. While it might match with the lightest parts of my hair, it doesn't match the roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatharine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not the color I wantedThe color I wanted was strawberry blonde what I got was more auburn. I asked to match my current hair color and color greys, but this color was too dark. The roots look are a bit lighter than the ends and I followed the directions to the T. I really would have liked my first time to have been more positive. I also got worried as I shampooed it as it was so dry and sticky, but once I put in the conditioner it got soft and nice. As it was developing I was a bit worried as it was a bit dark, but I had hoped it would lighted up once it dried, but it hasn't. Instead of light brown maybe it should have been dark blonde? I'm not sure? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - We're sorry to hear your first color application wasn't exactly what you were looking for. We see you've worked with your colorist to create a new formulation that's just right. We're glad we were able to help! |
Like color, but feeling sticky!So I've applied color (with a brush), followed the instructions to the letter, washed and conditioned- and I'm a STICKY MESS. I can't even run a comb through my tangled mess of hair. Now, from what I can see in the spots that are not matted down, the color seems to be exactly what I asked for. Unfortunately though, I don't think I'll be ordering from eSalon again, as I will be spending my Saturday night trying to figure out how to return my hair to a normal texture. *update: after googling solutions (there were many posted, as this apparently happens more often than I thought) olive oil ended up being my saving grace!! I can show my face now!* 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosReese- We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and reached out to you in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Gray coverageI noticed about a week after I colored my hair the Gray in the front by my bangs and on my Crown started to show through again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Great gray coverage but...The color covered gray hair very well but 1 bottle of color, shampoo and conditioner not enough for hair length. Hair shiny and soft but there was no evidence of the purple color I selected. I uploaded a photo so colorist should have advised me if I my hair would not dye my hair the color I selected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We're so sorry to hear your first color order didn't live up to your expectations. We sent two bottles of color with your application, but if you need a third, we can always add another bottle, just ask your colorist! If you need more shampoo and conditioner packets, you can add extra packets to your kit through our shop page. We also sell our shampoo and conditioner in full sized bottles! We've added a free order credit to your account, so we can send you a reformulated color that will ramp up the purple tones. Look for our email for more information. |
Very unsatisfiedColor was horrible, not the shade i had requested, left my hair feeling like straw, grey coverage is horrible and I am already showing Grey again after only a week. Got better results from the $7 drugstore box brands. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Grey hair coverage not goodI ordered permanent colour to have sufficient coverage for my grey hair. The colour was fine initially; my hair was also soft and silky. After 3 weeks however, all my grey hairs (entire shaft) are noticeable. I have always had my hair coloured in a salon using permanent tint and my grey hairs did not show after. I was expecting the same since it's supposed to be permanent colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLee - We're sorry to hear your color faded too quickly. We see you've already spoken with one of our licensed colorists who was able to work with you to formulate a new color that should better suit your needs. We look forward to hearing how you love your new formulation! |
Did not work for my hair.I followed instructions but the result was unsatisfactory. My hair did not absorb the color particularly my grays. I will not use this product again....ever. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRita - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Super Oily!!!I followed all the directions, put the first bottle on the roots and then the second on the ends. My daughter used what was left from the first bottle to do a pikaboo in the underneath of he hair. Both of our hair was super grease. you could squeeze the oil out on your hand when my hair was dry! I used your shampoo plus mine because yours was not enough. I had to wash my hair 5 times to get the oil out of my hair. On the upside it did color my hair and the gray roots. But I highly doubt I will use this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We’re sorry that you were unsatisfied with your eSalon experience and your hair color left your hair feeling oily. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
?????I am trying to like this product but don't see much difference between this and clariol . Just the price . I'll try again . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShelly - We're sorry that you have not been satisfied with your custom blended hair color. We'd love a chance to wow you, so we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that you will love! |