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Color Set
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66,541 Verificado Comentarios de clientes |
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ColorIt was a little dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We're sorry to hear your order was a littler darker than you wanted. We see you're already working with your colorist to formulate a new color. We can't wait for you to try your new custom blend! |
Doesn't workWent through the process of picking my hair color, thickness etc...all this color did was add a browner tint to my hair. Nothing like the picture/coloR I choose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShutha - We're sorry to hear you weren't impressed with your first color application. We've added a free order credit to your account so you can try again with a color adjusted to bring more of a pop to your color! Look for our follow-up email for more information. |
Hair productsJust fine until you try to xl your account! In NO PLACE can you xl out of the system and remove your credit info!! I even went to EDIT to try and take my card info out and removed everything only to have it all return, my credit card number, my address and my phone number! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We're sorry to hear you're having trouble changing your personal information. We'd be happy to help you control the information in your account. We're sending you an email with further instructions. |
Not for meThe color turned was bad made my hair look grayish green 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We're sorry you didn't have a good experience with your first color application. We see one of our associates has already contacted you concerning your account. We're glad we were able to help! |
A big dissapointmentNot what i expected. Loved my previous hair colors but wow two toned hair?? Did directions as was to the very last word. Lighter warm brown got my roots a darker brown with red highlights length of hair was more a warm but medium warm brown no ted highlignts. Idk ..but hae to recolor. Otherwise the colors b4 were been and fantastic just skin tone didnt fit red. O well maybe a bad batch. But I do highly recomend as my orders b4 were just awesome .. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna - We're sorry to hear your last order didn't turn out as expected. Per our Satisfaction Guarantee, we've added a credit for one free hair color to your account so we can help you fix it. Look for our email for more information. |
Custome colorColor too dark brown,, I wanted more reddish, or coppery color, do not like color I got. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSidney - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Covered gray But not for me!It covered my gray. But left my hair dry and brittle. I will not reorder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We're sorry to hear you experienced dryness. We see you've already spoken with your licensed colorist who was able to help you get a credit for a free order. We hope we can help you find hair color perfection! |
Burning Sensation When AppliedThis product caused a burning sensation to my scalp. I have cancelled all future orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary Ann- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
Beautiful color just too strong for my hair.My hair became very dry after 2 applications. The ends feel like dry hay!! I work hard to keep healthy hair with products and TLC. I would like to cancel completely. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKeely- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
The color was horriblePlease cancel my subscription immediately 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |