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Color Set
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66,541 Verificado Comentarios de clientes |
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Not Ready to Give UpI'm not sure my message got through to you that the medium ash brown you did for me is too dark and still has red tones. I have since had my hair highlighted and now need a light ash brown color. I hope the next formula works better. I am in my 60's and a dark color is just too harsh for me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarsha- We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not impressedDidn't cover all grey, hair left dry, lost shine. Won't be buying again! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTilly - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
it was okaythe color was way darker then my natural color and my original requested asked a question about grey coverage options but I never got a response on that, just a box of color. I was hoping the "salon person" would be a bit more helpful. Not sure I'll go this route again........and if I do I'll have to figure out how to get a lighter color mix. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Loved the color, but it faded within a weekI'm pretty disappointed in the longevity of the color. The color was amazing, but it did not last regardless of using color-safe shampoo and conditioner.. it lasted about a week. I'd love to continue with this service, but I can't if it's only going to last me a week. :-( 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKassidy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Strong ammonia smell and dull hair!This product is runny and difficult to use. It ran down on my forehead and neck. Followed directions exactly and got very dry dull hair. Canceling today! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We're sorry to hear you found the product difficult to use. Pouring the color into a bowl and applying with our free Color Tint Brush can help control where the color goes and how much goes on your head at a time. In case anything does drip, pre-apply your forehead, neck, and ears with our complimentary stain guard to protect your skin from staining, and then wipe with the included stain removing wipes. We see you've already spoken with one of our associates, who was able to help you with your account. |
ColorThought I would be happy with my color this time. It was perfect the first 3 or 4 day and then faded to a reddish brown. Not happy at all!! I'll definitely be going back to using my previous hair color products! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy- We’re sorry to hear that your results did not last as long as you were expecting Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
It was a little darkIt seemed a bit darker than the last time if colored my hair - would it be possible to lighten it a little? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnita- We are always happy to adjust your color to better suit your needs. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not worth itThe box color that I buy at Walmart lasts longer. I colored my hair 10 days ago and it is already faded. 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Wasn't impressedThe color was WAY darker than I thought it would be! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Disappointed....This is the third time I've colored my hair with the eSalon product and I still am not even close to the color I wanted. I've always had blonde hair whether it be natural, highlighted, or colored. However, the color from eSalon is more red than blonde. They say they've adjusted the color for me each time but it turns out the same each time. I like the product because it is easy to do but I'm very frustrated that I cannot get the color I want. My main reason for coloring my hair is to cover the grey, which it does. However, the color is not what I'm trying to achieve. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBev- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |