|
Color Set
|
66,541 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Never againI was so excited to try a new hair color. Issue was not with kit but with the residue left behind. My hair is gummy and has a thick paste residue. I've washed my hair multiple times and it is not coming out. To top it off it didn't cover my gray at all. And my hair feels like straw. And yep followed instructions exactly. So frustrated with the situation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosErica - We’re sorry to hear the coverage of your custom color came out differently than you expected and that your hair feeling gummy after your application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Wrong ColorI decided to give esalon a try due to their advertisement of custom just right color. I like to color my hair with chestnut undertones & loathe, for myself personally, red undertones or highlights of any kind. I conveyed this on my preferences and even detailed a note to that effect and after I dyed my hair, it was filled with ugly red undertones. Now I have to keep dying over this hideous mess until it clears. Hopefully by December. My personal experience with esalon is that they have a great concept & I love their packaging, but they just don't know how to follow through and do what they advertise; to give you the color you want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBerta - We’re sorry that you weren't satisfied with your initial color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience and hope you consider using our service again in the future. |
ColorI am not pleased with the color. I asked to cancel but it has not been done. The gold is to yellow and not natural at all. It looks so fake in the daylight. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGeorgia - We're sorry to hear you aren't happy with the color! We'd be happy to send you a more subtle golden tone to give you a natural glow! We've added a free order credit to your account. Look for our email for more information! |
color great - howeverit truly dried out my hair - which is already harsh and dry - even more! Just not for me.. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMichele- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not what I expectedThis came with enough product to apply. But my roots and ends are different colors! My roots are the color I wanted (dark brown), but my ends are more of a murky black. Thought it was a trick of lighting, but alas it is not. I was really hoping to love this!! Needless to say, I do not. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKim- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Need color change!Tried this color again and it's just too red for me! Please adjust my next order and remove the color that makes my brown hair red! Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJan - We're sorry to hear your formulation was too red! Your colorist has formulated a new shade that will help with this. We can't wait to hear how you like your new custom blend! |
Just Meh...Did not cover my grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJessica - We're sorry to hear your color didn't cover your gray! We've added a hair color credit to your account so we can provide you with longer lasting coverage at no charge! Look for our email for more information. |
Color didn't lastI needed to recolor after 2 weeks. Very dissatisfied. Boxes at CVS last longer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJoseph - We're sorry to hear you experienced fading after 2 weeks!We see you've already worked with one of our associates to get set up for a free order adjusted to help with fading. We're glad we were able to help! |
Color too darkColor was black. Did everything same. Previously was dark brown either gold tones. This time black no gold tones. Looks goid but like previous better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSusan - We're sorry this color turned out darker than your previous order. If you overlapped the root formulation with your previously colored hair this might be why. We've forwarded this information to your licensed colorist so your next order can be adjusted to get you back to a color you love! |
Reds all the way! I DON'T WANT RED!I warned the colorest that my hair tends to turn red with most color and that I needed ash tones. Well I used their "great color" but apparently no one listened! It turned out very RED with RED HIGHLIGHTS! I was hoping for dark ash blond. NEVER again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCherie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |