|
Color Set
|
66,541 Verificado Comentarios de clientes |
|
Ordenar por: |
|
eSalon Colors does not work for African American Hair!I used the color kit, and it did not work on my hair. After I used there kit my hair came out the same as before I used the kit. I contacted customer service, they went to talk to the colorist Leianna H. and she is very inexperienced with hair coloring for a person that is post to be a licensed cosmetologist. Leianna H. said that the hair color would not work on my hair. The best question is. Why would you send a customer a color kit if you knew that it would not work? Girls.. save yourself I would not recommend the color kits. The only positive thing that I would say is that there shampoo is pretty good. Honestly thats about it. The store top brand boxes are BETTER! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAmity- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very MessyDryed out my hair and is really messy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBeatrice- We’re sorry that your hair feels drier than normal and that you found our product messy. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Loved the color at first butThe the color faded after two washings bummed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCathy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and look forward to hearing your feedback in the future. |
Did not cover grayDo not want any more of your product. Please cancel account as of June 4, 2017 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJoslyn - We're sorry to hear our color wasn't for you! According to our record, we can confirm your Plan has been cancelled. However, were currently reaching out to you to see how we can better suit your hair coloring needs. |
This product does not work!I followed the direction and did not change the color of my hair unless I am under the sun. This product did not worked! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAmelyn - We're sorry to hear the color did not provide the drastic change you were looking for! We'd be happy to increase the tones in your hair to give it a more vibrant look. We've added one free hair color credit to your account and sent you an email with more info! |
Disappointed 😔This didn't do anything different from buying the regular hair dye at Walmart or any store in fact I got better results from the dye I buy anywhere else. I was not happy with this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJackie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
1st orderI tried the color. 1st it broke my scalp out with some type of sores. I must have been allergic to something in the hair dye!? . . . I DO NOT, NOR DID I WANT ANOTHER SHIPMENT SENT TO ME! Especially after such a BAD EXPERIENCE with not only the hair dye itself, the COLOR was NOT AT ALL WHAT I THOUGHT, ORDERED OR EXPECTED. I DO NOT WANT ANYMORE HAIR COLOR FROM YOUR COMPANY. I ALSO EXPECT A FULL TOTAL REFUND FOR the shipment that was NOT SUPPOSED to be shipped out to me again to begin with. J. Russell 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJamie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
I didn't like the productI followed the instructions sent to me with my kit and once my hair was dry from rinsing I didn't see a difference in color from my natural color. I waited a couple days to see if it may settle but it didn't happen, so I'm not satisfied with the color, so I wish to cancel my account. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHermine - We’re sorry to hear your initial order turned out differently than you expected. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience and hope your reformulated color better suited your coloring needs. |
Completely DisappointedI had such high hopes for eSalon. I am more frustrated with my hair after using their products. I actually cried because I was so disappointed. I wanted to color my hair a dark chocolate brown. But it looks nearly the same as when I started. I followed the directions. I did what I was told to do. I want my money back. Not worth the time, tears, or disappointment. Though I used the shampoo and conditioner in my hair, when I got out of the shower there was dye still at my roots. I had to go back in & literally scrub my hair. I have curly hair so this caused a lot of frizz. Just overall so sad this didn't work for me. I was looking for a solution to my hair woes, not a bigger problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNatasha - We’re sorry that you were unsatisfied with the outcome of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We look forward to hearing your feedback in the future! |
Never againI was so excited to try a new hair color. Issue was not with kit but with the residue left behind. My hair is gummy and has a thick paste residue. I've washed my hair multiple times and it is not coming out. To top it off it didn't cover my gray at all. And my hair feels like straw. And yep followed instructions exactly. So frustrated with the situation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosErica - We’re sorry to hear the coverage of your custom color came out differently than you expected and that your hair feeling gummy after your application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |