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Color Set
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66,541 Verificado Comentarios de clientes |
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didnt work for meI don't want anymore of this product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorMy color is too red and orange/ brassy at my gray roots. It is very soft and full of body, however, the color isn't any better than store bought. It is not very shiny at all except the brassy roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristy - We apologize that your color formulation tinted your hair an unwanted brassy, orange/red color. Since you were unhappy with your results, we have contacted you to offer assistance, per our Satisfaction Guarantee. |
Dry HairI used this for a few months but it just seemed to really dry out my hair. It looked horrible, Color also did not last. It would fade to a much lighter color. This product is not for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- We’re sorry that your hair felt drier than normal and that your hair color faded faster than expected. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ResidueLeft my hair with goey residue that took 3 days to completely wash out 😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMisty - We apologize your initial hair color left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss a solution per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not for everyoneNot fond of the way it made my hair feel...it feels very over proccesed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMona - We’re sorry that your hair felt over processed after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
ColorIt seems like the last 2 colors haven't covered the gray as well as the first one did. I haven't varied from the directions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaureen - We’re sorry to hear that you were unhappy the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. We've gone ahead and credited your account for one complimentary hair color order. We've also reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color doesn't match my hairBought the color as a root touchup and after several times trying to get the color right it still doesn't match my hair. Oh well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Too goldIt's so brassy:( I'm really disappointed. The only plus is my hair feels really silky and has body back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We're sorry to hear your first order was too brassy! We see you've been working with your colorist to formulate a new color that will banish the brass. We can't wait to hear how you like your new color! |
Custom color - AuburnI want to let you know that I have given y'all several attempts at getting my hair color right, but this last time was the absolute worst. My hair is now orange, not Auburn, and is so damaged that my hair has been falling out by the handful daily. I can't color it again any time soon. It's going to take several conditioning treatments if I can even get it healthy again. My hair is very long and very damaged now. I have been coloring my own hair for 31 years, this is the worst it's ever been. Very unhappy right now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color and complimentary reformulations, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
eSalon Colors does not work for African American Hair!I used the color kit, and it did not work on my hair. After I used there kit my hair came out the same as before I used the kit. I contacted customer service, they went to talk to the colorist Leianna H. and she is very inexperienced with hair coloring for a person that is post to be a licensed cosmetologist. Leianna H. said that the hair color would not work on my hair. The best question is. Why would you send a customer a color kit if you knew that it would not work? Girls.. save yourself I would not recommend the color kits. The only positive thing that I would say is that there shampoo is pretty good. Honestly thats about it. The store top brand boxes are BETTER! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmity- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |