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Color Set
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66,541 Verificado Comentarios de clientes |
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Good idea poor executionIt sounds great and I used 2 shipments to make sure I gave them a fair chance. My main request was to avoid any red highlights and wanted more ash. First box was way too dark and still noticeable red. Second box after giving my critique was lighter, but my hair was so red. I hated it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHannah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Shampoo and conditionalI love the color choose that is made for me. However, the shampoo/ conditional leave a heavy oily residue on my hair and it take 3 rinses to remove on my hair... I also have to adjust my order and add more dye.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Never againHonestly open minded and wanted this to work. The packaging is classy. I think though I was duped into buying add ons not necessary. The color was spot on but I've never felt my hair so dry/brittle/needing to be cut. This product is not as good as box color top shelf at the drug store. Without the packaging, it makes you feel like you bought at the dollar store but lucked out with color shade. It's just not worth it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChrista - We're so sorry to hear you had a less than stellar experience with your first color application. We see you've already spoken with your licensed colorist regarding your order and they were able to help you get a refund for the add-ons and assist you with your color issues. We're glad we were able to help. |
Too DarkI followed the instructions and my hair came out quite dark. Can I get more of a "honey" blond rather then "brownish mousy blond"? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We apologize that your color turned out differently than you expected. Our records show we've worked with you to formulate an adjusted color and look forward to hearing your feedback in the future. |
terribleMy kids described my hair as "ombre" The second bottle color did not match the first and it was awful. The root color was too dark and violet. The violet in the color made it look fake and I've been shampooing my hair extra each day to try to get the color out. I feel like wearing a hat until it grows out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa- We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
It's okIt is a beautiful color but it seems to fade a lot faster than store bought. I will Be canceling after purchasing for a few months. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
need more color adjustment.I have ordered my hair color for the second time, send all the photos and followed all the instructions to get my desired hair color? but it is still not right:( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynette - We’re sorry to hear that you did not receive the results you were expecting from your hair color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Hair ColorI liked this color but I think it didn`t come out like I thought it wood but over all it did cover all my gray hairs and that was very good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Worst experienceLeft a horrible waxy residue. Have shampooed my hair 4 times, going onto 5. I've conditioned and it still feels gross and looks dull. I was so scared it had melted my hair. Never ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarilyn - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
What is that oily waxy residue?!!My hair is having trouble taking color. The roots take color great, but the bottom 3 or 4 inches do not want to hold color. I was hoping this product would be different. Well no such luck. The color on the roots and everywhere looked great at first, but there was this horrible waxy oily residue. I had rinsed and rinsed and rinsed and then used the shampoo provided and then rinsed some more. I had to use my own color shampoo to finally get the oily residue out of hair. It's really gross. I have never had that problem before with all the times I have colored my own hair or have had it professionally colored. I think I spent 20 minutes at least rinsing it the first time just trying to get the residue out! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristian - We’re sorry that your hair felt waxy and oily after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |